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IT Support Specialist
Il y a 5 mois
**Who we are?**
- Chez Questel, nous œuvrons pour valoriser les efforts des créateurs, innovateurs et chercheurs. Nous concevons une _**_suite logicielle complète en SaaS majoritairement en microservices_**_, technologiquement avancée, pour la recherche, l'analyse et la gestion des inventions, brevets, designs, marques et noms de domaine ainsi que la gestion de l’innovation. Questel propose par ailleurs des services et opérations juridiques couvrant tout le cycle de vie de la propriété intellectuelle. _Pour soutenir nos projets distribués et notre _**_croissance internationale_**_, notre infrastructure s’appuie sur les dernières technologies disponibles sur le marché afin d’optimiser les datacenters que nous opérons en France, États-Unis et Asie. Notre forte croissance génère de nouveaux défis pour le groupe afin de _**_mettre en place une organisation IT efficace et au service du groupe.
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**Your next adventure awaits here**
Depuis notre site de Sophia-Antipolis, vous contribuerez à** accroître la qualité de nos services en permettant à nos employés localisés en France, Allemagne, Pays-Bas, Royaume-Uni d’utiliser le plein potentiel des outils d’entreprise**.
Intégré à l’équipe Systeam, composée d'une trentaine de collaborateurs, votre rôle sera d'assurer le** support IT niveau 1 et 2** émanant des autres employés du groupe de la zone Europe:
- assurer le rôle de queue master : prise en charge, tri et organisation des demandes d'assistance enregistrées dans notre outil
- diagnostiquer et résoudre les incidents matériels et logiciels de manière proactive au travers de prise en main à distance ou sur site
- installer, configurer et mettre à jour les logiciels et matériels informatiques
- escalader les problèmes complexes à l’équipe appropriée si nécessaire
- assurer le suivi des incidents jusqu'à leur résolution complète
- documenter les procédures et les solutions afin d'alimenter notre Knowledge Base et partager les bonnes pratiques
***The perfect match...**
Vous justifiez d'au moins 3ans d'expérience sur un poste équivalent : technicien helpdesk, gestionnaire informatique, support client, et démontrez:
- Bonne maîtrise de l’outil informatique système d’exploitation Windows 10, outils de bureautique type suite office
- Notions réseaux/administration d’un réseau local avec Microsoft Active directory
- Excellentes capacités de communication et de synthèse en anglais et français et pédagogue dans votre approche de résolution de problème
- Team player, vous collaborez efficacement aves les équipes supports niveau 1 et les différents utilisateurs
- Connaissances souhaitées de l’outil Sharepoint
- Bonnes capacités d'analyse et de décision
- Curiosité, bon sens et réactivité
- Des compétences en développement serait un atout pour répondre à certaines demandes de développement de process internes
**Join Questel, a growing international group, and live a great human adventure
**What we offer...**
- poste en CDI, temps plein
- équipes talentueuses et multiculturelles
- environnement « flexiwork” : télétravail partiel
- responsabilités évolutions et challenges nombreux
- locaux au cœur de Sophia-Antipolis avec accès à différents aménagements sportifs, parking avec bornes de recharge véhicules électriques, de nombreux avantages CSE, etc.
**Job Location** : Sophia-Antipolis
