Servicenow Product Owner
Il y a 2 mois
Company Description
**Bienvenue chez ACCOR, groupe hôtelier, leader dans le secteur de l’hospitalité.**
Nous sommes un écosystème de 40 marques dans 110 pays, de talents et de solutions, prêts à s'engager dans les possibilités infinies de l'avenir. Accor vous propose une nouvelle façon de vivre, de travailler, de vous divertir et de développer votre activité professionnelle grâce à une expérience client personnalisée.
Groupe engagé, nous veillons plus que jamais à évoluer dans le respect de notre patrimoine commun.
**Job Description**:
The ServiceNow Product Owner oversees the global IT service management platform of Accor. His/her main responsibility include the lifecycle management of the platform, for both technical and functional aspects. He/She ensures the products meet business expectations while managing the infrastructure, providers, integrations, UI/UX and maintaining security and support at the company standards. He works in very close collaboration with the process owners sitting with the business.
**_
Main responsibilities of the VP - Domain (HR) Product Owner :_**
- Managing the technical and functional team responsible for the full platform (build and run for functional and technical), ensuring they have the resources and support they need to meet deadlines and achieve business requirements
- Implementing the right governance around the platform the ensure the build requests are well understood and prioritized based on business strategy. He/she ensure we stick to standard (and avoid custom dev)
- Making sure the product developed fits the business requirements and strategy
- Ownership of PaaS and which involves choosing, testing, and ensuring compliance and security
- Monitoring and reporting on team progress, including providing regular updates on the status of development, issues encountered, and any risks or obstacles
- Monitoring the budget and ensuring that the team is operating within budget
- Optimizing the operating model where possible
- Managing integrations with third-party tools and services to ensure seamless functionality and interoperability
- Ensuring security and compliance
- Providing maintenance and end-user support and managing third-party providers for L1, L2, and L3 levels of support, both functional and technical.
- Ability to conduct change on a large platform and enforce best practices on the several modules
- Defining an action plan to improve the usage of the platform
**Qualifications**:
- Masters' degree from business or engineering school
- Senior manager with +10Y of proven experience in SNOW from study to implementation and platform management
- Person with strong drive to change current setup / habits / ways of working and ability to influence and convince
- Experts on ITSM / CSM modules mainly
- Strong knowledge
- Management developers.
- Ability to pilot the annual SNOW budget
- Fluent English / French
Additional Information
**Pourquoi travailler chez Accor ?**
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo #BELIMITLESS
**Quels avantages Accor offre à ses collaborateurs ?**
Accor propose une expérience de travail unique à ses collaborateurs où l’excellence rime avec bienveillance:
- ** Télétravail étendu** : présence sur site de minimum 4 jours /mois en fonction des rituels d'équipes. Prise en charge d’un forfait d’équipement et Indemnités journalières offertes.
- ** Amélioration continue** : hackathons, partenariats technologiques d’exception, plateforme dédiée à la formation _Digitech Academy_ & certifications, programme de formation pour l’ensemble de nos salariés à l’agilité, à la culture OKR, formations dédiées Product Management, AWS.
Les avantages collaborateurs Accor c’est aussi:
- ** Work Everywhere **:accès personnel offert à plus de 500 espaces de Coworking dont beaucoup au sein de nos hôtels. Une opportunité également de partir à la rencontre de nos collaborateurs hôteliers
- ** Programme ALL Heartists**: avantages, séjours et expériences inoubliables dans toutes nos adresses Accor, dans le monde entier. Plus de 70 partenaires répartis selon différents univers (Voyages, Gourmet, Bien-être et Sport, etc.) pour satisfaire toutes vos envies.
- ** Forfait Mobilité douce**: prise en charge des frais de transports personnels entre domicile et lieu de travail via le remboursement de 50% de l’abonnement transports ou via un forfait « mobilité durable » d’un plafond de 500€.
- ** Et sur notre site d’Issy les Moulineaux** : café à volonté, restaurant d’entreprise avec des prestations gourmandes et de qualité, salle de sport, conciergerie d’entreprise.
- Un **CSE **qui vous accompagne dans le financement de vos activités : Culture, vacances
-
Manager, Expert Services Management
il y a 1 semaine
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Manager, Expert Services Management
il y a 20 heures
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Advisory Presales Solution Consultant
il y a 1 semaine
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Advisory Presales Solution Consultant
il y a 1 semaine
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Advisory Presales Solution Consultant
il y a 21 heures
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Advisory Presales Solution Consultant
il y a 20 heures
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Sr Advisory Solution Consultant
il y a 1 semaine
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Manager, Expert Services Management
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our cutting-edge technology drives global progress, powered by our dedicated team. We operate at top speed because we understand the importance of swift action and innovation that sets us apart. When you join us, you become part of a dynamic group of trailblazers with insatiable curiosity and a passion for creativity. We...
-
Manager, Expert Services Management
il y a 20 heures
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our cutting-edge technology drives global progress, powered by our dedicated team. We operate at top speed because we understand the importance of swift action and innovation that sets us apart. When you join us, you become part of a dynamic group of trailblazers with insatiable curiosity and a passion for creativity. We...
-
Sr Advisory Solution Consultant
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, we are dedicated to leveraging technology to improve the work experience for all. Our team is driven by innovation, moving swiftly to meet the evolving needs of our customers and communities. By becoming a part of ServiceNow, you join a group of ambitious individuals who are constantly seeking new solutions and embracing...
-
Sr Advisory Solution Consultant
il y a 20 heures
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, we are dedicated to leveraging technology to improve the work experience for all. Our team is driven by innovation, moving swiftly to meet the evolving needs of our customers and communities. By becoming a part of ServiceNow, you join a group of ambitious individuals who are constantly seeking new solutions and embracing...
-
Technical Trainer
il y a 1 semaine
Issy-les-Moulineaux, France ServiceNow Temps pleinJob DescriptionWhat you get to do in this role: Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats. Learn highly technical products quickly using pre-release documentation and pre-release software and hardware. Use exceptional...
-
Technical Trainer
il y a 19 heures
Issy-les-Moulineaux, France ServiceNow Temps pleinJob DescriptionWhat you get to do in this role: Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats. Learn highly technical products quickly using pre-release documentation and pre-release software and hardware. Use exceptional...
-
Technical Trainer
il y a 3 jours
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Trainer
il y a 20 heures
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Success Architect
il y a 3 jours
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Success Architect
il y a 3 jours
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Success Architect
il y a 19 heures
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Success Architect
il y a 20 heures
Issy Les Moulineaux, France ServiceNow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Client Director
il y a 1 semaine
Issy-les-Moulineaux, France ServiceNow Temps plein**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
