Sales Associate
Il y a 3 mois
Assistant(e) commercial(e) UGG (temps plein) - La Samaritaine
- À propos de UGG
- Chez UGG, une division de Deckers Brands, nous existons pour transformer la vie de nos clients et celle des autres en partageant notre passion et notre amour pour UGG. Nous sommes animés par une mission claire : donner vie à la marque UGG à travers chaque interaction et faire évoluer les idées de l'industrie en offrant des expériences que nos clients désirent. En tant que membre de la famille Deckers, vous représentez nos marques et offrez des expériences d'achat uniques et personnalisées.
- Description
- En tant que vendeur UGG, vous créez des expériences d'achat personnalisées pour nos clients afin de les fidéliser à la marque. Vous comprenez l'importance de modeler notre programme de formation au service et vous accueillez les clients rapidement et avec courtoisie lorsqu'ils entrent dans le magasin. Vous veillez à ce que toutes les questions des clients soient traitées avec précision et à ce qu'une réponse leur soit apportée avant qu'ils ne quittent le magasin. Vous fournissez un service exceptionnel du début à la fin, y compris en communiquant efficacement notre politique de retour. Vous maintenez une attitude positive et joyeuse avec les clients et les membres de l'équipe et vous faites la promotion du magasin et de l'image de marque dans toutes vos interactions, y compris en respectant un code vestimentaire. Vous offrez un service à la clientèle exceptionnel aux clients en magasin et à ceux qui vous appellent au téléphone.
- Compétences de base
- Assurer le plus haut niveau possible de service à la clientèle
- Donner la priorité à la formation à la connaissance de la marque et des produits dans les interactions avec les clients
- Communiquer efficacement avec les clients, les membres de l'équipe, la direction et les parties prenantes de l'entreprise.
- Contribuer à une équipe et coopérer pour atteindre les objectifs.
- être polyvalent dans un environnement en évolution rapide
- Répondre aux situations problématiques avec professionnalisme
- Qui êtes-vous ?
- Un communicateur naturel qui transmet la vision et la mission des marques UGG et Deckers.
- Motivation pour le travail en équipe et esprit d'initiative
- Vous avez l'esprit de résolution de problèmes et abordez les défis avec agilité.
- Nous aimerions connaître le point de vue de personnes ayant:
- Une expérience préalable dans le Retail est un atout
- Ce que nous vous offrirons
- 27 jours annuels par an sur la base d'un contrat de 35 heures par semaine
- Extras, avantages et opportunités de bénévolat - Être un membre apprécié de l'équipe UGG et Deckers Brands signifie bien plus qu'un simple salaire. Des remises généreuses aux programmes communautaires, nous offrons une variété d'avantages intéressants.
- Croissance et développement ; Deckers Brands s'est construit sur l'idée de la poursuite de la passion. C'est pourquoi nous offrons de nombreuses opportunités et un soutien pour le développement personnel et professionnel, y compris un programme mondial de mentorat.
- Allocation d'uniforme
- 30% de réduction sur les produits des marques Deckers (UGG, HOKA, Teva) en ligne, et 30% en magasin.
- Égalité des chances en matière d'emploi_
- Sales Associate (Full-Time), UGG
- About UGG
- At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
- Description
- As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modelling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
- Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Who You Are
- A natural communicator who conveys the UGG and De
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