Customer Integration PMO Manager

Il y a 7 mois

Marseille, France Ceva Logistics Temps plein

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?

YOUR ROLE

A Customer Integration PMO (Project Management Office) is a role or team within an organization that focuses on managing and coordinating customer integration projects. The primary responsibility of a Customer Integration PMO is to ensure the smooth integration of customers into the organization's systems, processes, and operations. The Customer Integration PMO creates and aligns all necessary processes to enable above and leads the creation, development and monitoring of all related controls and quality standards.

WHAT ARE YOU GOING TO DO?
- Project Planning: Develop project plans and timeline methodology for customer integration initiatives, considering factors such as project scope, resources, dependencies, prioritization and deliverables.
- Stakeholder Management: Identify key stakeholders involved in the customer integration process and establish effective communication channels with them. This may include both internal stakeholders (such as sales, marketing, IT, and operations teams) and external stakeholders (such as customers and vendors).
- Requirements Gathering: Collaborate with customers and internal teams to gather and document integration process requirements. This involves all areas starting from understanding the customer's needs and aligning them with the organization's capabilities until final delivery of solution and go-live.
- Project Execution: Monitor the execution of customer integration projects, ensuring that they are delivered on time, within budget, and according to quality standards. This may involve coordinating activities across different departments or teams within the organization if projects are not delivered against expectation.
- Risk Management: Identify and assess potential risks and issues that may arise during customer integration projects. Develop generic mitigation strategies and contingency plans to minimize negative impacts on project outcomes and make these scalable/re-usable for future implementations.
- Change Management: Implement a change management structure and process on how active customers who require changes are vetted and then deployed and streamline with major stakeholders.
- Performance Monitoring: Track and report on the progress and performance of customer integration projects. This includes monitoring key metrics, conducting regular status updates, and providing relevant reports to stakeholders.
- Performance Management: create and manage the foundations of how to pro-active make customer integration performance visible, allowing for a pro-active rather then re-active conversation and preventing major escalations in integration arena.
- Continuous Improvement: Identify opportunities for process improvement and efficiency gains in customer integration processes. Implement best practices and lessons learned from previous projects to enhance future integration initiatives.

WHAT ARE WE LOOKING FOR?
- A diploma or degree in business administration, management, IT or a related field can provide a solid understanding of organizational dynamics, strategic planning, and operational management.
- Min. 5 years experience in field of Project Management or Customer Integration
- Min. 3 years working in the freight forwarding industry
- Understand how to create and performance manage key business processes.
- Understanding of Freight forwar

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