Enterprise Customer Success Manager
Il y a 2 mois
ENTERPRISE CUSTOMER SUCCESS MANAGER - France
**Job Description**:
Tricentis Customer Success Managers are customer obsessed and passionate about the customer journey. They are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
**Requirements**:
- Establish yourself as a trusted advisor with your customer base
- Develop customer relationships that promote retention and loyalty
- Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
- Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
- Coach customers on the best way to use Tricentis testing tools to obtain business value.
- Work closely with other Tricentis team members to develop strategic account and success plans.
- Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
Qualifications:
- 5 years of progressive Customer Success or Account Management experience with complex accounts
- Strong sense of personal accountability and ownership for your assigned account base
- Fluency in French and English is Required.
- Passion for helping others and seeing your customers succeed
- Self-motivated and proactive team player
- Exceptional communication and organizational skills
- Project Management, Training or Coaching
- Ability to travel to customer or Tricentis office location.
- Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
- Experience in software quality assurance and testing - particularly test automation is a plus.
- Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
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