Account Manager Rfs France

Il y a 2 mois

Baud, France Marel Temps plein

The role of the Account Manager is to drive high customer experience and satisfaction levels and sales of stand-alone machines to meet expected targets for revenue and profitability. The Account Manager develops and conveys solution proposals that are value adding to the customer and Marel and follow through on the delivery of these solutions. With support of the Industry Sales Manager and/or Product Specialists, the Account Manager can also be responsible for the sales of more complex systems.

The Account Manager is overall responsible for the relationship and management of the customer and should act as a trusted advisor for the customer and pro-actively work to build and maintain the customer relations. This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer’s needs and expectations for uptime, performance, reliability and cost of ownership.

**Main Tasks**
- Be the customer advocate and trusted advisor for the customer in their focus market
- Optimize customer relationships by building trust through frequent customer visits and communications
- Meet the agreed financial targets effectively and efficiently through proactive sales of stand-alone machines
- Analyze customer performance and needs, identify opportunities and translate this into proposals for solutions to the customer
- Work closely together with the sales front office in the region and sales back office to manage the business with the customer and drive customer satisfaction
- Facilitates good relationships with industries and product experts and drives cross border synergies
- Draw up the tactical and operational plans for the customer
- Support development of regional operational plan
- Analyze customer data, technical market data and competitor data and translate this information into valuable feedback for the service organization and other relevant functions within Marel
- Manage and maintain pipeline of opportunities, their status, and follow up activities, as it relates to customers
- Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization’s goals for growth, sales, and profit and efficient service delivery and utilization
- Monitor customer satisfaction and execute relevant actions and communications
- Effectively monitor any escalation process for customers
- Travel frequently within the region, and internationally as and when required.
- Other duties assigned due to the need of the business

**Skills and Abilities**
- Proven sales and negotiation skills
- Excellent communication skills
- A naturally outgoing individual with a profound ability to interact with customers and teams alike.
- A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions
- Ability to build lasting relationships with the clients.
- Understanding of customer experience scores, and be able to translate that into feedback to the organization and react accordingly
- A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
- Analytic, organized, goal oriented and result driven

**Education, Knowledge, and Experience**
- Bachelor or Master’s degree in Engineering and/or Business Administration or similar preferred
- Recognized sales and/or account management training
- Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry
- Excellent skills in written and verbal English
- Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

**Commitment to Global Safety**

As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.

**Marel Vision and Values**

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.

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