IT Process Reengineering Expert
Il y a 6 mois
Process Assessment and Analysis;
- Conduction of comprehensive assessments of existing IT service support processes to identify inefficiencies, bottlenecks, and areas for improvement;
- Analysis of process performance metrics and key performance indicators (KPIs) to evaluate effectiveness and identify opportunities for optimization;
- Collaboration with stakeholders, including IT staff, management, and end users, to gather insights and feedback on current processes;
- Process Design and Redesign;
- Design and redesign of IT service support processes to align with organizational goals, industry best practices, and ITIL frameworks;
- Development of process maps, workflows, and documentation to illustrate proposed changes and facilitate implementation;
- Utilization of process improvement methodologies such as Lean Six Sigma to streamline workflows, eliminate waste, and improve overall efficiency;
- Change Management and Implementation;
- Development of change management plans to facilitate the adoption of redesigned processes, ensuring buy-in from stakeholders and minimizing resistance to change;
- Coordination with cross-functional teams, including service desk technicians, system administrators, and network engineers, to implement process changes effectively;
- Provide training and support to staff members to ensure they understand and adhere to new processes and procedures;
- Continuous Improvement;
- Establishment of mechanisms for continuous monitoring and evaluation of reengineered processes to assess effectiveness and identify further optimization opportunities;
- Solicitation of feedback from stakeholders and end users to gather insights on process performance and areas for improvement;
- Lead initiatives to implement ongoing process improvements and enhancements, leveraging feedback and lessons learned from previous reengineering efforts;
- Technology Integration and Automation;
- Identification of opportunities to leverage technology and automation tools to streamline IT service support processes and enhance productivity;
- Collaboration with IT teams to integrate process automation solutions, such as workflow management systems and robotic process automation (RPA) tools, into existing workflows;
- Ensure that automated processes are properly configured, tested, and monitored to maintain reliability and accuracy;
- Risk Management and Compliance;
- Assessment of potential risks associated with process changes, including impacts on service availability, data security, and regulatory compliance;
- Development of risk mitigation strategies and controls to minimize disruptions and ensure compliance with industry standards and regulations;
- Work closely with compliance officers and internal audit teams to address any compliance-related concerns and implement corrective actions;
- Documentation and Knowledge Management;
- Documentation of redesigned processes and procedures, ensuring that documentation is accurate, up-to-date, and accessible to relevant stakeholders;
- Establishment of knowledge management practices to capture and share best practices, lessons learned, and process documentation within the organization;
- Promotion of a culture of knowledge sharing and continuous learning to support ongoing process improvement efforts.
- Master’s degree in Computer Science, Engineering, or another relevant domain;
- At least 10 years of work experience, including 3 years of experience in a similar role;
- ITIL 4 “Create, Deliver and Support”, ITIL 4 “Direct, Plan and Improve” certifications would be an asset;
- Strong analytical and problem-solving skills;
- Proficiency in process mapping and modeling tools;
- Excellent communication and stakeholder management abilities;
- Fluency in English, both written and spoken;
- Eligibility to work and live in the EU.
-
Business Process Expert
Il y a 7 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Ltl & Last Mile Process Expert
Il y a 7 mois
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
-
Développeur Back End Senior Expert
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Talents IT Temps pleinLe Poste De DéveloppeurTalents IT, cabinet de recrutement national spécialisé dans les métiers de l'IT et du numérique, propose régulièrement des offres d'emploi dans ces domaines : développement, sécurité, infrastructure, R&D, données, projet, produit.Nos consultants expérimentés vous offrent un accompagnement personnalisé et des conseils...
-
Global Business Process Excellence Expert
Il y a 6 mois
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
-
Global Business Process Excellence Expert
Il y a 6 mois
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...
-
Expert Conversion Rate Optimization
Il y a 4 mois
Marseille, France IT MATES Temps plein[Maitrise de l'anglais impérative] Recherche un(e) Expert(e) CRO pour un client marseillais, leader dans le transport. 1. Contexte: Au sein du département Digital Customer Experience (DCX), nous recherchons une prestation d’expert CRO visant à prendre en charge l’amélioration ergonomique, l’optimisation du taux de transformation et de...
-
Fonctionnel SAP Fi Expert
Il y a 6 mois
Marseille, France EBMC Temps pleinNotre client a la responsabilité d?un projet & AMS ERP SAP Dans ce cadre opérationnel, nous sommes en recherche de 3 fonctionnels SAP FI experts Mission d?AMOE **Compétences**: **Connaissance souhaitée du domaine finance**: Niveau Expert **Compétences fonctionnelles et techniques**: customisation tests bout en bout Anglais Fluent Contexte...
-
Commercial Agroalimentaire Indpendant HF
il y a 3 semaines
Marseille, France Biocold Process Temps pleinReconversion Envie dindpendance Dcouvrez une opportunit unique avec BIOCOLD PROCESS !Vous cherchez donner un nouveau souffle votre carrire ou devenir indpendant(e) BIOCOLD PROCESS vous propose une activit cl en main rentable et valorisante dans un secteur innovant.Pourquoi rejoindre BIOCOLD PROCESSUn leader europen reconnu : Depuis 1995 nous sommes...
-
IT Customer Engagement Expert Europe
Il y a 6 mois
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...
-
Spares Mro Training Solution Architect F/m
Il y a 7 mois
Marseille, France AIRBUS HELICOPTERS SAS Temps pleinAirbus Helicopters SAS recrute: **Description de l'emploi**: **Airbus Helicopters** is looking for a **Solution Architect (f/m)** to join our Spares MRO (Maintenance Repair & Overhaul) Training Product Service Line inside Information Management Directorate based in **Marignane, France**. You will be part of a team developing solutions for Spares MRO and...
-
Développeur Back End
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Talents IT Temps pleinPoste de Développeur Back EndTalents IT est un cabinet spécialisé dans les métiers de l'IT et du digital. Nous vous proposons régulièrement des offres d'emploi dans ces domaines : développement, sécurité, infrastructure, R&D, data, projet, produit.MissionVous intégrerez une équipe projet pour participer au maintien et à l'amélioration d'une...
-
PMO Vessel It
Il y a 7 mois
Marseille, France Ardemis Partners Temps plein**Localisation**: Marseille **Métier**: PMO **Type de contrat**: mission **Salaire**: Selon Profil **Type d'entreprise**: Grand compte **Compétences**: Description de poste **1. Context e / Context**: Au sein d u département IT Operation de la Direction des Systèmes d’Information, nous recherchons une prestation de Project Management Officer...
-
Alternance - Expert Process (F/H)/x)
Il y a 6 mois
Marseille, France SAUR Temps pleinSAUR - VOTRE QUOTIDIEN CHEZ SAUR Rattaché(e) au service d'Expertise Process de Nîmes, vous assistez les experts process et collaborez avec les chimistes, les chefs de secteurs du périmètre afin d'assurer les missions suivantes: Aider au déploiement du diagnostic permanent des systèmes d'assainissement: - Identifier les enjeux de chaque système...
-
Coordinateur Data
Il y a 6 mois
Marseille, France IT MATES Temps pleinExperte dans les domaines du numérique avec une expertise autour de l'Infrastructure, Cloud, Data, Digital Workspace et Pilotage projet, IT MATES se développe et crée une filiale entièrement dédiée à la cybersécurité. Nous recherchons pour un de nos clients, acteur majeur du secteur bancaire. **Nous recherchons un coordinateur d'équipe data afin...
-
Global Procurement Process Manager
Il y a 7 mois
Marseille, France AIRBUS HELICOPTERS SAS Temps pleinAirbus Helicopters SAS recrute: Airbus Helicopters recherche un** Responsable Processes Achats **(f/h) pour rejoindre notre Procurement Processes Dpt basé à Marignane, France. Vous ferez partie d'une équipe qui développe les processus achats. Au sein du département Procurement Processes, vous serez impliqué(e) dans les activités suivantes visant à...
-
Senior IT Auditor
Il y a 6 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
IT Documentation Manager
Il y a 6 mois
Marseille, France ATG Europe Temps pleinDocumentation Strategy and Governance; - Development and implementation of a comprehensive documentation strategy aligned with organizational goals and ITIL best practices; - Definition of documentation standards, templates, and guidelines to ensure consistency and quality across all IT service domains; - Document creation and maintenance; - Creation and...
-
Business Process Expert
Il y a 7 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Business Process Expert Source to Pay
Il y a 6 mois
Marseille, France Groupe ONET Temps plein**Intitulé du Poste**: Business Process Expert Source to Pay (BPE S2P) **Votre mission**: Onet recrute, dans le cadre de son développement et du stream Finance/Achat de son programme de transformation Boost, un Business Process Expert Source to Pay (BPE S2P) F/H. Boost est un programme de transformation structurant pour le Groupe qui vise à solidifier...
-
Business Analyst Expert
il y a 1 jour
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
