Global Manager for Tech
Il y a 2 mois
Référence de l’offre
2300020M
Type de contrat
CDI
Niveau d'expérience
Expérimentés
Société du groupeGIE AXA
Famille métierBanque
Localisation
PUTEAUX, Hauts-de-Seine
**Votre rôle et vos missions**:
**Job Purpose**:
Within GEM, the Global Manager for Tech & Payment Services will be responsible to support the GEM HQ leaders in charge of Tech & Payment Services partnership in all commercial aspect of global account coordination and notably to:
- Proactively develop and maintain a trusted global relationship with Tech & Payment Services customer stakeholders, and their brokers, to identify growth short
- and long-term growth opportunities
- Support HQ Leaders in building the business pipeline with Tech & Payment Services accounts and develop Strategic Account execution plans, and track progress accordingly.
- Manage Tech & Payment Services account globally by aligning with relevant AXA entities in terms of communication, contracts, deal processes, orchestration of different programs, synchronization of data and reporting. This also include ensuring profitability and consistent reporting responsibilities across the entities.
- Support timely and successful delivery of new programs and business renewals. Build, keep up-to-date and close opportunity pipelines across the entities for Tech & Payment Services account within the Salesforce CRM.
**Dimensions**:
Key figures on Global Enterprise Management (GEMs)
- 30 global strategic accounts managed by GEMs
- Across 5 business sectors: motor/mobility, payment services, banks, consumer goods, utilities/energy
- Total portfolio managed over €3bn of GWP/fees
- Across 70 different countries
- Across all AXA business Lines: P&C, L&S, Health, IM and Assistance
- Across different distribution channels: B2B, B2B2C partnership distribution, B2B2E with employees
Global KPIs for 2023
- 1/ New business (incl. adequate profitability)
- 2/ Active retention
- 3/ Pipeline activity and growth
- 4/ Contact mapping C-level
- 5/ Partnership beyond business
- 6/ Give Value back to entities
- 7/ Data automation
**Context and Major Challenges**:
Global Enterprise Management (GEMs) is reporting to AXA CEO Office.
Fully focused on our most valued Global Partners, our mission is to build, expand and deliver revenue growth, high retention and client advocacy in the Business-2-Business (B2B) space. This includes the development of B2B2Business, B2B2Customer, B2B2Employee across all AXA assets and capabilities.
Our operating model relies on a single point of contact per account leveraging central, regional and local teams in a unified way and collaborating with all AXA entities to diversify and deepen our GEMs portfolio for One AXA.
**Key Accountabilities**:
Key accountabilities and major related actions
Leading the operational commercial and contact execution of Tech & Payment Services account across the geographies:
- Gather Information about Tech & Payment Services Sector: Business, Strategy, Key People contact mapping,
- Create Network across AXA Group and coordinate and maintain the network internally of stakeholders and entities account managers relating to Tech & Payment Services account relationship.
- Assess Business potential: Opportunities, Business at Risk, Strategy and Define Business Plan & Action Plan
- Support the HQ leader in preparing/present ‘Deep Dive’ review for Tech & Payment Services account to the MC Owner of the account
- Manage Relationships with Tech & Payment Services account and be go to contact in support to the HQ leader for the global relationship
- Support management of broker relationships with Tech & Payment Services accounts to identify business opportunities and be go to contact in support to the HQ leader for the global GEM-broker relationship, in full coordination with the Global HQ Broker Leader.
- Support HQ leader in preparing and presenting at the GEM-ONE AXA Forum (sharing of business update with key stakeholders involved on the GEM account across the AXA Group)
Collaborate within AXA Group and Tech & Payment Services partners to drive appropriate results:
- In local entities: Local CDOs, Lines of Business, PMOs, Risk Management, product teams, partnership management and sales colleagues, Chief of staff and offices of CEOs.
- In Group / Markets departments: Lines of Business/Technical, Risk Management, Operations: Technology, Data, Transformation and Innovation, Customer Office and Claims, Finance, Strategic Development Officers.
Functional Area 1 - Account growth:
- Hosting the internal key account team (C-level manager, OPS, legal and UW representatives).
- Maintain/expand the clients’ relationship in terms of revenue, profitability, franchise value, and new product introduction
- Design/implement account management strategy and plans incl. analysing and monitoring of performance.
- Cross-selling different products enhancing the proposition to the client thanks to market trends and clients’ needs.
- Negotiating rene
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