Customer Operations Manager

Il y a 7 mois


Paris, France Streem Energy Temps plein

**Company Description**
Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers.

Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward

We are seeking a highly motivated individual to join our team as Customer Operations Manager, in charge of supporting our clients in their day-to-day usage of our services as well as providing key data for the team efficiency: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, and ensuring internal data efficiency.

The customer operations team is at the core of Streem’s business, constantly liaising between our tech team, our product manager and our clients and commercials. The role is a great entry point to evolve toward a product management or an operation career.

**Responsibilities**:
**_ Customer operations_**
- Ensure customer satisfaction by providing support before, during, and after the deployment of Streem Energy's solutions
- Monitor the Streem data quality overall to detect potential bugs and issues
- Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
- Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.
- Reports clients needs and product feedback to ensure continuous improvement of our service
- Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems

**_ Performance analysis_**
- Define and implement new KPIs to measure team and business performance
- Create and maintain dashboards for the team operational performance
- Develop new tools to improve team operational performance
- Automate processes to increase team & business efficiency

**Qualifications**
- ** A previous internship experience** as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.
- ** Strong analytical and technical skills** with an ability to define, analyse, challenge or be challenged on **complex dataset**. Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area
- Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)
- Excellent communication skills in **both English and French**, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively
- Strong organisational and time management skills, with a keen attention to detail

**Additional Information**
At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer:

- an entrepreneurial environment
- an international team with many different nationalities
- an already developed client base waiting for us to develop more features

**Perks & Benefits**

At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints.

In practice, this means:

- Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs.
- All the tools you need. Top of the range equipment that suits your habits and ways of working.
- A comprehensive healthcare insurance

**Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.**

**What's next ?



  • Paris, France PhantomBuster Temps plein

    **About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...


  • Paris, France Contentsquare Temps plein

    The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...


  • Paris, France Licorne Society Temps plein

    Licorne Society a été missionné par une startup Santé / Biotechnologie en pleine croissance pour les aider à trouver leur Customer Operations Manager **Présentation de l'entreprise**: l'entreprise est une start’up de la « FemTech » qui allie créativité et technologie de pointe pour enfin offrir aux femmes les produits qu’elles...


  • Paris, France Contentsquare Temps plein

    The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...


  • Paris, France 360Learning Temps plein

    The Operations Team is in charge of designing and executing strategic growth, transformation and value creation initiatives across the business (i.e., sales, customer success, product, marketing). The team contributes to the definition of our scaling plan and helps each team exceed its targets by identifying improvement levers, benchmarking and implementing...


  • Paris, France Amplifon Group Temps plein

    Amplifon is the global leader in the retail hearing care industry. Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound. In Amplifon we believe people are the most important component of...


  • Paris 1er, France Contentsquare Temps plein

    The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...


  • Paris, France Streem Energy Temps plein

    **Company Description** Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers. Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation...


  • Paris, France Pelico Temps plein

    **About us**: Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration. Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from...


  • Paris, France DAZN Temps plein

    **Job Title**: - Customer Service Operations Manager - France**Location**: - Paris, France**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we...


  • Paris, France Lightspeed Commerce (FR) Temps plein

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a **Revenue Operations Manager, Customers** to join our Revenue Operations team in Paris. You will be responsible for owning revenue operations initiatives in our EMEA region with...


  • Paris, France Partoo Temps plein

    **Partoo, who are we? \uD83D\uDC40** Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : Get found, Get chosen & Get clients. À...


  • Paris, France Lightspeed Temps plein

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Revenue Operations Manager, Customers to join our Revenue Operations team in Paris. You will be responsible for owning revenue operations initiatives in our EMEA region with support...


  • Paris, France TikTok Temps plein

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Paris, France Pelico Temps plein

    As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. Pelico's customer operations team is currently composed of 5 Pelicans directly reporting to the Chief Customer Officer. You will be working with operational teams in manufacturing plants to support industrial players in...

  • Lead Customer Operations

    Il y a 7 mois


    Paris, France Pelico Temps plein

    Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration. Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from the realms of...


  • Paris, Île-de-France FRAME Temps plein

    About FRAMEFRAME is a renowned American fashion brand celebrated for its premium collections in denim, cotton, leather, and cashmere.The company's founders, Erik Torstensson and Jens Grede, have successfully crafted a modern versatile wardrobe through signature denim fits, cotton shirting, and coveted leather pieces.Established in 2012 in Los Angeles,...


  • Paris, France Rexel Temps plein

    Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. The Group’s sales were €18.With over 100 people working in Paris and Dallas offices supported by a strong offshore team, Rexel IT and Digital team is key to...


  • Paris, France Rexel Temps plein

    Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. The Group’s sales were €18.With over 100 people working in Paris and Dallas offices supported by a strong offshore team, Rexel IT and Digital team is key to...

  • Customer Success Manager

    il y a 3 jours


    Paris, France Digital Realty Temps plein

    **Your role** **Activity 1: Customer Service** - Manages direct communication with assigned customers. - Manages customer expectations and delivers an exceptional customer experience throughout the contract lifecycle in accordance with agreed upon service levels (SLAs). **Activity 2: Service Improvement** - Act as the interface between the Operations team,...