Customer Operations Manager
Il y a 6 mois
**Company Description**
Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers.
Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward
**Job Description** The Role**
We are seeking a highly motivated individual to join our team as Customer Operations Manager, in charge of supporting our clients in their day-to-day usage of our services: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, and promoting the new features developed.
The customer operations team is at the core of Streem’s day-to-day business, constantly liaising between our tech team, our product manager and our clients and commercials. The role is a great entry point to evolve toward a product management career.
**Responsibilities**:
- Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions
- Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems
- Monitor the Streem data quality overall to detect potential bugs and issues
- Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
- Reports clients needs and product feedback to ensure continuous improvement of our service
- Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.
**Qualifications**
- A previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.
- Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area
- Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)
- Excellent communication skills in both English and French, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively
- Strong organisational and time management skills, with a keen attention to detail
- **Additional Information**
At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer:
- an entrepreneurial environment
- an international team with many different nationalities
- an already developed client base waiting for us to develop more features
**Perks & Benefits**
At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints.
In practice, this means:
- Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs.
- All the tools you need. Top of the range equipment that suits your habits and ways of working.
- A comprehensive healthcare insurance
**Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.**
**What's next ?
-
Senior Customer Service Operations Manager
il y a 4 semaines
Paris, Île-de-France DAZN Temps pleinAbout the RoleAs Customer Service Operations Manager at DAZN, you will be responsible for leading the customer service operations agenda, driving best-in-class customer experiences across both B2C and B2B products. This includes executing the retention operations agenda, improving save rate percentage across the customer base, managing the budget, owning and...
-
Customer Success Operations Manager
Il y a 5 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Customer Operations Manager
Il y a 5 mois
Paris, France Licorne Society Temps pleinLicorne Society a été missionné par une startup Santé / Biotechnologie en pleine croissance pour les aider à trouver leur Customer Operations Manager **Présentation de l'entreprise**: l'entreprise est une start’up de la « FemTech » qui allie créativité et technologie de pointe pour enfin offrir aux femmes les produits qu’elles...
-
EU Customs Operations Specialist
il y a 4 semaines
Paris, Île-de-France TikTok Temps pleinEU Customs Operations SpecialistAbout the TeamThe International Customs team is a dynamic group committed to delivering top-notch customs compliance solutions and optimizing customs operations efficiency for cross-border e-commerce. As the EU Customs Operations Specialist, you will play a pivotal role in managing and optimizing all e-commerce customs...
-
Customs Operations Specialist
il y a 3 semaines
Paris, Île-de-France TikTok Temps pleinAbout the Role:The International Customs team at TikTok is seeking a highly skilled EU Customs Operations Specialist to join our team. As a key member of our customs compliance team, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Key Responsibilities:Customs Compliance: Ensure compliance with...
-
Customer Success Strategy
Il y a 6 mois
Paris, France 360Learning Temps pleinThe Operations Team is in charge of designing and executing strategic growth, transformation and value creation initiatives across the business (i.e., sales, customer success, product, marketing). The team contributes to the definition of our scaling plan and helps each team exceed its targets by identifying improvement levers, benchmarking and implementing...
-
EU Customs Operations Specialist
il y a 1 mois
Paris, Île-de-France TikTok Temps pleinAbout the TeamThe International Customs team at TikTok is a team committed to providing compliance customs solutions and optimizing customs operation efficiency for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus...
-
Customer Operations Manager
Il y a 5 mois
Paris, France Amplifon Group Temps pleinAmplifon is the global leader in the retail hearing care industry. Over 20,000 professionals in 26 countries, coming from more than 100 different nationalities, work every day in a global network of 9,500 points of sales to empower thousands of people to rediscover all the emotions of sound. In Amplifon we believe people are the most important component of...
-
Customer Operations Manager
Il y a 5 mois
Paris, France Pelico Temps plein**About us**: Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration. Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from...
-
Customer Service Operations Manager
Il y a 2 mois
Paris, France DAZN Temps plein**Job Title**: - Customer Service Operations Manager - France**Location**: - Paris, France**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we...
-
Customer Service Operations Manager
il y a 3 semaines
Paris, Île-de-France DAZN Temps pleinCustomer Service Operations Manager Role OverviewDAZN is seeking a highly experienced Customer Service Operations Manager to lead our customer experience agenda and drive best-in-class customer experiences across both b2c and b2b products. The successful candidate will be responsible for executing the retention operations agenda, improving save rate % across...
-
TikTok Commerce-EU Custom Operations
il y a 1 mois
Paris, France TikTok Temps pleinAbout the team The International Customs team is a team committed to providing compliance customs solutions and optimizing customs operation efficiency for crossboard e-commerce. As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union. Your primary focus will...
-
Customer Operations Manager
Il y a 6 mois
Paris, France Streem Energy Temps plein**Company Description** Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers. Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation...
-
Senior Customer Operations Manager
Il y a 5 mois
Paris, France Partoo Temps plein**Partoo, who are we? \uD83D\uDC40** Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : Get found, Get chosen & Get clients. À...
-
Senior Customer Operations Manager
Il y a 5 mois
Paris, France Pelico Temps pleinAs a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. Pelico's customer operations team is currently composed of 5 Pelicans directly reporting to the Chief Customer Officer. You will be working with operational teams in manufacturing plants to support industrial players in...
-
Tiktok Commerce-eu Custom Operations
il y a 1 mois
Paris, France TikTok Temps pleinResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Global Order-to-Cash Operations Manager
il y a 4 semaines
Paris, Île-de-France AXA Group Operations Temps pleinJob DescriptionAXA Group Operations is seeking a highly skilled Global Order-to-Cash Operations Manager to join our team. The successful candidate will be responsible for overseeing the global order-to-cash cycle, including order entry, revenue recognition, billing, and cash collections for all entities.Main Responsibilities:Manage the end-to-end billing...
-
Lead Customer Operations
Il y a 6 mois
Paris, France Pelico Temps pleinAre you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration. Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from the realms of...
-
Customer Operations Intern
Il y a 6 mois
Paris, France Pelico Temps pleinAs a customer operations intern you will be joining a squad where your mission will be to work with Software Engineers to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience. You will have the opportunity to write a fantastic story about...
-
Customs Operations Lead
il y a 1 mois
Paris, Île-de-France Internetwork Expert Temps plein{"h1": "Customs Operations Lead - INEOS Automotive", "p": "At INEOS Automotive, we're pushing the boundaries of innovation and excellence in the automotive industry. As a Customs Operations Lead, you'll play a critical role in ensuring our vehicles and service parts comply with all required customs, VAT, and duty regimes. Your key responsibilities will...