Customer Success Manager
il y a 2 semaines
**Hi there Thanks for stopping by**
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
We're looking for a **Customer Success Manager** to join our Sales team in **Paris**. As the first point of contact for our hospitality clients you'll manage their post-sales activities (except for technical support matters) to maintain customer satisfaction to a high level.
**What you'll be doing**:
- Ensure customer satisfaction by being problem solving. Making sure we retain our customer base.
- Working together with a highly motivated CS and Sales team;
- Signal and find trends in customer requests so we can proactively serve our customers.
- Being on the phone queue as a point of contact for our customers
- Keep track of customer progress and activities in software tools like Salesforce and ChurnZero software;
And a little bit of
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.
**What you need to bring**:
We're a team of 18 CSM located in France, the UK, The Netherlands, Belgium and Germany. Our team is responsible for the satisfaction of our customers.
- Experience working with B2B customers, preferably in a solution-sales / technology-related environment;
- **Excellent spoken and written French is a must.**:
- Good to very good spoken and written English.
- Hospitality experience is highly beneficial
What will help you kick ass in this role?
- Ability to thrive in a competitive environment and execute tasks within short timelines;
- Results-driven, metrics-oriented, and resourceful;
- Passion for people and technology;
- Strong organisational and multitasking skills.
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try
**What's in it for you?**
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Pension fund
- Axa Health insurance
- Health and wellness benefit of 400 EUR/year
- Mental health online platform and counseling & coaching services
- 25 vacation days per year
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Public transport benefit
- And more
**À propos de nous**
Propulsant les commerces qui sont le moteur de l'économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l'expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.
- Fondée à Montréal, au Canada, en 2005, Lightspeed est inscrite à la fois à la bourse de New York (NYSE: LSPD) et à celle de Toronto (TSX: LSPD). Avec des équipes en Amérique du Nord, en Europe et dans la région Asie-Pacifique, la société dessert des entreprises des secteurs de la vente au détail, de la restauration et du golf dans plus d'une centaine de pays.
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