Junior Customer Success Manager

il y a 4 semaines


Paris, France Digital Waffle Temps plein

**Junior Customer Success Manager**:
**Job details**:

- Posted 19 January 2023
- Salary €30000 - €35000 per annum
- LocationParis
- Job type Permanent
- DisciplineDevelopment
- ReferenceTJ-3
- Contact NameTamara Jones

**Job description**:
I am currently working with an exciting SaaS Company providing a world-class event and venue planning platform. With clients including teams from the English Premier League, NBA, and many more; I am currently looking for a Junior Customer Success Manager to join their team to work alongside their Client, the Paris 2024 Olympic Games

**Role: (Junior) Customer Success Manager**

**Location: Paris**

**Hybrid: 1/2 days remote working, 3/4 days office based in central Paris**

**Salary: €30,000 - €35,000 benefits include remote working, well-being allowance, growth shares, and more**

**Responsibilities**:

- Assisting to resolve both inbound and outbound support requests.
- Managing the onboarding of new customers, and providing demonstrations and walkthroughs of the software.
- Provide software training with existing clients as and when required.
- Documenting interactions on Salesforce and communicating with the marketing team to Identify new clients and sales opportunities.

**Requirements**:

- Fluency in English and French, both written and spoken.
- An empathetic outlook on customer service.
- Strict time management and organisational skills.
- At least 6 months experience in a B2B environment within a similar position.

The ideal applicant should be passionate about sport and providing 5-star customer service



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