Customer Experience Management Intern

Il y a 4 mois


Paris, France Vaisala Temps plein

**Contexte**:
Nos solutions Vaisala contribuent à améliorer la vie des sociétés et des personnes dans plus de 150 pays et peuvent même être présent dans l’espace. Avec nos innovations technologiques pour mesurer les conditions météorologiques, environnementales et industrielles, nous avons un rôle clé dans la résolution des grands défis sociaux et environnementaux de notre époque. Nous vous proposons une carrière avec un objectif clair et une chance de participer à créer un monde meilleur.
Forts de plus de 80 ans d'expérience, nous employons aujourd'hui environ 1 850 professionnels dans le monde entier. Nous sommes cotés en bourse au Nasdaq d'Helsinki et notre siège social est situé en Finlande.
Notre filiale VAISALA France SAS, située à Saclay (91) est un fournisseur incontournable d’instruments de mesures atmosphériques pour l’analyse des profils de vent, grâce à une technologie laser LIDAR (à dominante optique, photonique et électronique). Ses différents marchés sont l’industrie éolienne, les aéroports internationaux, la météorologie et la qualité de l’air. VAISALA France réalise son chiffre d’affaire principalement à l’international sur les 5 continents

**Missions**

**_Vaisala France propose un stage en expérience client sur le management de l’insatisfaction client. Vous serez rattaché.e au Customer Success Manager du service PCS (Project & Costumer Service) de la partie Weather du groupe Vaisala, et serez en charge de :_**
- Regrouper les retours d’enquêtes de satisfaction client.
- Identifier les actions réalisées sur les retours négatifs et positifs.
- Calculer le coût d’une réclamation client pour les produits du groupe et plus particulièrement celui du Lidar.
- Evaluer le ROI d’une réclamation client.
- Appréhender, proposer et mettre en place le « complaint model » sur un ou plusieurs types de produits.

**Profil**
Formation Ecole d’Ingénieur généraliste ou spécialisée dans l’informatique/le traitement de l’information

**Connaissances et compétences recherchées**
- Sciences et technologies générales
- Applications web
- Pack Office (bonne maitrise d’Excel)
- Anglais

**Qualités personnelles**
- Aime travailler en équipe
- Adaptable et autonome
- Pro-actif.ve, rigoureux.se, organisé.e
- Excellent relationnel

**Aspects pratiques**:
**Lieu de travail**: Saclay (91)

**Type de contrat**: Stage d’une durée de 5 semaines

**Calendrier**: A pourvoir en juin



  • Paris, Île-de-France saint_gobain_group Temps plein

    Enhance Customer Experience with Saint-Gobain GroupWithin the Marketing and Development department, our Customer Experience team plays a vital role in fostering a customer-centric culture. To support our colleagues in Saint-Gobain's activities, we emphasize the use and development of customer experience understanding and methodologies. By leveraging customer...


  • Paris, Île-de-France Goodays Temps plein

    About GoodaysGoodays is a leading Customer Experience Management Platform in Europe, dedicated to making commerce better for everyone. Our mission is to bring companies together around a single goal: the customer.Job DescriptionWe are seeking an Engagement Manager to join our team. As an Engagement Manager, you will be responsible for assessing customer...

  • Customer Experience Manager

    il y a 4 semaines


    Paris, Île-de-France Lemonway Temps plein

    About the RoleLemonway, a leading fintech company, is seeking a seasoned professional to lead its Customer Services team within the Operations department. As a key member of the team, you will be responsible for delivering exceptional customer experiences by effectively managing customer interactions with our products and services.Key ResponsibilitiesLead a...

  • Customer Experience Manager

    il y a 9 heures


    Paris, Île-de-France Goodays Temps plein

    Join Our Team as an Engagement ManagerAt Goodays, we're revolutionizing the way businesses interact with their customers. As an Engagement Manager, you'll play a crucial role in ensuring our customers achieve their goals through our Customer Experience Management Platform.ResponsibilitiesPartner with our sales team to close deals and develop project plans...

  • Customer Experience Manager

    il y a 3 semaines


    Paris, Île-de-France MBway Temps plein

    MBway is seeking a detail-oriented and customer-focused individual to support our partner company in the railway transport sector.Key Responsibilities:Monitor and analyze customer satisfaction and service quality metricsUtilize data from measurement tools to create and update performance dashboardsFacilitate management and review meetings to drive business...


  • Paris, Île-de-France Goodays Temps plein

    About GoodaysGoodays is a leading Customer Experience Management Platform in Europe, dedicated to making commerce better for everyone. Our mission is to bring companies together around a single goal: the customer.Job DescriptionWe are seeking an experienced Engagement Manager to join our team. As an Engagement Manager, you will be responsible for assessing...


  • Paris, Île-de-France Wecheer SA Temps plein

    Customer Experience ManagerWe are seeking a seasoned Customer Experience Manager to lead our efforts in enhancing client satisfaction and optimizing user journeys across our platforms.This role demands a strategic thinker with a strong foundation in data-driven decision-making, operational excellence, and content strategy.Key Responsibilities:Collaborate...

  • Customer Experience Manager

    il y a 6 heures


    Paris, Île-de-France Goodays Temps plein

    {"h3":{"text":"About the Role"},"p":{"text":"As an Engagement Manager at Goodays, you will play a key role in driving customer success and ensuring seamless onboarding experiences. Your primary responsibility will be to assess customer needs, identify requirements, and develop comprehensive project plans to deliver business value. You will work closely with...

  • Customer Experience Manager

    il y a 5 heures


    Paris, Île-de-France Singulier Temps plein

    About the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to lead and contribute to CRM, loyalty and CX consulting projects for due diligence, value creation and transformation projects for our private equity customers and their companies.Key ResponsibilitiesAdvise clients on Customer Experience (CX) & CRM strategy, scope and...

  • Customer Experience Manager

    il y a 9 heures


    Paris, Île-de-France Teads Temps plein

    About TeadsTeads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media.As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.For advertisers and their agencies, Teads...

  • Project Management Intern

    il y a 3 jours


    Paris, Île-de-France Coatue Management L.L.C. Temps plein

    A propos de SundaySunday est une plateforme de paiement rapide et simple qui aide les restaurants à gagner plus de pourboires, à augmenter leur panier moyen, à gérer la fidélité des clients et à améliorer leur visibilité en ligne.A propos de ce posteSunday recherche un(e) stagiaire Project Manager Engagement & Performance Client avec de fortes...

  • Project Management Intern

    il y a 6 heures


    Paris, Île-de-France Coatue Management L.L.C. Temps plein

    A propos de SundaySunday est une plateforme de paiement rapide et simple qui transforme la façon dont les restaurants gèrent les transactions. Nous aidons les restaurants à gagner plus de pourboires, à augmenter leur panier moyen, à gérer la fidélité des clients et à améliorer leur visibilité en ligne.A propos de ce posteNous recherchons un(e)...


  • Paris, Île-de-France Teads Temps plein

    About TeadsTeads is a leading cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media.As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.For advertisers and their agencies, Teads offers a...


  • Paris, Île-de-France Teads Temps plein

    About TeadsTeads is a leading cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media.As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.For advertisers and their agencies, Teads offers a...


  • Paris, France Adone Conseil Temps plein

    Customer experienceManager Profil recherché Paris ou Genève En cours Formations BAC +4/5 (école d'ingénieur, école de commerce, université…). Langue Vous avez pour habitude de collaborer avec des équipes établies à l’étranger ; votre anglais est courant. Mobilité Déplacements à l’international à prendre en considération....

  • Product Manager

    il y a 7 jours


    Paris, Île-de-France ManoMano Temps plein

    About the RoleWe are seeking a seasoned Product Manager to lead our Product Management team in enhancing the customer experience on our B2B and B2C platforms across five countries. As the Head of Product - Visitors, you will be responsible for establishing and leading the strategy and deployment of the Product Vision in terms of customer experience, in...


  • Paris 2e, France Native Union Temps plein

    **Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...

  • Product Manager

    il y a 6 jours


    Paris, Île-de-France ManoMano Temps plein

    About the RoleWe are seeking a seasoned Product Manager to lead our Product Management team in enhancing the customer experience on our B2B and B2C platforms across five countries. As the Head of Product - Visitors, you will be responsible for establishing and leading the strategy and deployment of the Product Vision in terms of customer experience, in...


  • Paris, Île-de-France Singulier Temps plein

    About the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our team at Singulier. As a key member of our marketing practice, you will be responsible for leading and contributing to CRM, loyalty, and CX consulting projects for our private equity clients and their portfolio companies.Key ResponsibilitiesAdvise clients on...

  • Product Manager

    il y a 6 jours


    Paris, Île-de-France ManoMano Temps plein

    About the RoleWe are seeking an experienced Product Manager to lead our Product team in enhancing the customer experience on our B2B and B2C platforms across five countries. As a key member of our Product organization, you will be responsible for defining and executing a strategic product vision, aligning initiatives with business goals and user...