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Customer Experience Manager

Il y a 2 mois

Paris, Île-de-France MBway Temps plein

MBway is seeking a detail-oriented and customer-focused individual to support our partner company in the railway transport sector.

Key Responsibilities:

  • Monitor and analyze customer satisfaction and service quality metrics
  • Utilize data from measurement tools to create and update performance dashboards
  • Facilitate management and review meetings to drive business growth
  • Conduct customer satisfaction surveys and suggest improvement strategies to enhance the customer experience
  • Manage customer feedback systems and propose new listening approaches to drive customer loyalty
  • Enhance customer orientation through signage and other visual elements
  • Engage with customers through various communication channels
  • Support service development projects and handle communication tasks to drive business results
  • Represent the customer experience manager in meetings with stakeholders
  • Organize internal and external communication materials in line with company guidelines
  • Collaborate with other departments as needed to drive business success

Requirements:

  • Strong analytical skills to drive business insights
  • Attention to detail to ensure high-quality results
  • Proficiency in Microsoft Office to drive productivity
  • Customer service mindset to drive customer satisfaction
  • Excellent communication skills to drive business results
  • Familiarity with communication tools like InDesign, Photoshop (Optional)