Digital Customer Success Partner, SAP Concur

Il y a 2 mois

LevalloisPerret, France SAP Temps plein

**Faites ressortir le meilleur de vous-même**

**Job Title: Digital Customer Success Partner - SAP Concur (French/English speaking)**

**Meet your team**

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers. Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology. In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.

**What you’ll do**
- Complete proactive customer outreach at all stages of the customer lifecycle
- Meet & exceed account retention and revenue goals
- Conduct customer business reviews to drive adoption and expansion of services
- Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
- Establish relationships with customers as trusted advisor and drive customer value realization
- Contribute to process development and organizational growth projects
- Maintain a clean book of business and ensure data integrity for the business
- Be a client advocate and a voice of reason as you cross-collaborate across internal teams
- Be a Concur product expert

**What you bring**
- Experience in Customer Success, Customer Engagement or Account Management role
- Account management experience with a large portfolio of existing companies with a high-level of complexity
- Proven ability to work with virtual/social tools to engage with customers
- Track record in establishing, maintaining, and growing customer relationships
- Experience developing account strategies that deliver value and insights relevant and unique to each customer
- Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
- Highly structured approach with strong collaboration, communication, and problem-solving skills - ability to handle issue resolution and navigate customers
- Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
- Fluency in English and French

**Faites ressortir le meilleur de vous-même**

**L’inclusion, au cœur de notre stratégie**

La culture d'intégration de SAP, l'accent mis sur la santé et le bien-être, et les modèles de travail flexibles contribuent à ce que chacun, quelle que soit son origine, se sente inclus et puisse donner le meilleur de lui-même. Chez SAP, nous sommes convaincus que les capacités et les qualités uniques que chaque personne apporte à notre entreprise nous rendent plus forts. Nous investissons dans nos employés pour leur inspirer confiance et les aider à réaliser leur plein potentiel. En définitive, nous croyons qu'il faut libérer tous les talents et créer un monde meilleur et plus équitable.

Réquisition: 410222 Secteur de travail: Sales Déplacement escompté: 0 - 10% Statuts de carrière: Professional Type d’emploi: Regular Full Time Emplacements Supplémentaires: #LI-Hybrid

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