Emea E-retail Business Development Manager
Il y a 7 mois
POSTE
As part of the Digital Retail & CRM department in the Europe, Middle-East & Africa zone, you will be in charge of e-retail performance and e-merchandising. In this context, you will be working closely with countries e-commerce teams as well as Central e-commerce teams at the International Head-office of Louis Vuitton.
In this sense, your responsibilities will include, but will not be limited to:
- E-commerce Performance Management
- Definition of e-commerce sales objectives and strategy across countries, categories & channels
- Work with Planning and Central team to define revenue best estimate and pilot performance
- Daily monitoring and analysis of KPIs: Sales, traffic, bestsellers, stock levels, conversion rate, revenue, average basket size across our different sites
- Daily monitoring and optimization of e-merchandising to maintain a consistently appealing site
- Participate in bi-weekly Digital Committee with EMEA Comex
- E-Merchandising of Websites & LV App with a team of e-Merchandisers, specialized by gender and product categories
- Oversee the launch of new products & collections, in collaboration with the webmaster production team for the offer publication
- Participate in Quarterly Buying sessions to define the EMEA e-retail strategy for the upcoming collections and products launches (key bets, exclusivity, pre-launch, etc.)
- Online Customer Experience Optimization & Projects
- Website audit, competition review and performance analysis to identify zone needs in terms of online functionalities, taxonomy and UX display
- Feedback to Central Project teams on zone needs, follow up on the priorities and delivery timings
- Manage implementation of AB Tests about Products discovery and future new back office tools
PROFIL
To be successful in this role, you will hold a combination of the following skills and attitudes:
- 8 years+ experience in E-commerce or Business manager in Luxury/Fashion/Retail
- Excellent teamwork, collaboration and communication skills to work in collaboration with numerous and various teams locally, regionally and centrally
- Analytical mindset with ability to interpret data to inform decisions and evaluate strategic approaches based on set KPIs
- Strong communicator with the ability to present to senior stakeholders and build relationships with ease
- Fluent English compulsory
Working relationships:
- Role reporting to the EMEA Digital Retail & CRM Director
- Management of a Team of 6 people: 3 permanent contracts & 3 junior positions (apprenticeship and internship)
- Transversal animation of the Digital community (9 regions in EMEA)
- Key interactions with Retail, Merchandising, Supply Chain, Digital, Clients, Store Planning, Finance and IT teams
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