Customer Success Manager

il y a 3 semaines


Villeurbanne, France DOCTIBIKE Temps plein

**SALES** **ADMINISTRATOR SENIOR**

Doctibike, filiale du groupe Greenriders est une startup à forte croissance spécialisée dans la vente et la réparation de batteries de vélos électriques.
Nos valeurs : l’écologie, la technologie, l’innovation & le service.

Ainsi, nous proposons à nos clients la gestion de l’après-vente de leurs batteries électriques pour la mobilité douce en proposant la réparation, le reconditionnement, le remplacement et le recyclage de celles-ci.

Une équipe jeune et passionnée se charge de mener à bien cette mission avec dynamisme

**La mission**:
C’est au sein du service client que vous évoluerez dans le but de gérer les commandes et de satisfaire nos clients:

- Accueil téléphonique
- Renseignement de la clientèle (appels entrants et sortants), mails
- Etablissement des devis
- Saisie des commandes
- Suivi et gestion des commandes
- Remontés d’informations depuis l’équipe techniques vers les clients
- Relances clients et des impayés
- Mise en place d'automatisme au sein de nos outils de gestion
- Calcul et suivi du taux de satisfaction client
- Relation avec nos différents partenaires logistiques, optimisation des flux
- Clôtures de fin de mois en relation avec la comptabilité

**Profil**: Formation Bac+2 à 5 orientée commercial, administratif

Vous aimez trouver des solutions, rendre heureux vos clients. Vous aimez organiser un process fluide, être au cœur du réacteur et êtes attiré par les startups & la mobilité électrique. Vous maîtrisez parfaitement le pack office et la langue française à l’écrit et à l’oral. Vous êtes organisé(e) et vous aimez travailler en équipe.

**Rémunération**: selon profil + 50% de remboursement de transport

Type d'emploi : CDI, CDD

Avantages:

- Participation au Transport

Programmation:

- Du Lundi au Vendredi

Lieu du poste : Un seul lieu de travail


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