Enterprise Customer Success Manager

il y a 3 semaines


Paris, France CyberArk Temps plein

Date: Feb 1, 2023- Location: France, Paris- Job Category:
- Department: Customer Success**About CyberArk**:
CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar - driving innovation and

helping our customers stay one step ahead of attackers.

As a** Enterprise Customer Success Manager** at CyberArk you will use your skillset to build key relationship with your customer base to ensure the CyberArk product implementation is completed successfully.

It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in place you will help to grow and build CyberArk’s footprint within your region.

A key part of the role is to partner with sales, SEs and Professional Services to ensure customer needs are met.

You will be a trusted advisor on security and best practices.

**Responsibilities**
- Establish a trusted adviser relationship with your customers and drive key relationships
- Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
- Work closely with the customer to create, define and review success criteria
- Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
- Monitor customer support tickets to ensure SLAs are met
- Track product adoption to ensure high retention rates
- Define success plan for at-risk customers and execute in collaboration with functional team
- Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
- Ability to manage complex customer relationships that may extend across multiple products and regions

**Requirements**:

- 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
- Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk.
- Experience working with large enterprise customers (Executive level, CXO)
- Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
- Knowledge of the various technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc.
- An understanding of security concepts and the development of security roles within organizations

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