Customer Success Onboarding Manager Emea
il y a 1 mois
LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.
We are looking for a **Customer Success Onboarding Manager** to join our growing team. You will be responsible for ensuring the successful onboarding and adoption of LeanIX products and services. You will play a crucial role in building strong relationships with our valued customers, understanding their needs, and guiding them through a seamless onboarding process. Your primary goal is to facilitate customer success, drive product engagement, and foster long-term partnerships, while innovating new onboarding approaches to drive automatization and standardization.
**Customer Success Onboarding Manager EMEA (f/m/d)**
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), The Netherlands (Amsterdam), France (Paris), London (UK) or Slovenia (Ljubljana).
WHAT IS WAITING FOR YOU?
- **Customer Onboarding**: Lead the onboarding process for new customers, ensuring a smooth and positive experience from contract signing to roll-out and initial usage.
- **Trusted Advisor**:Conduct in-depth consultations with customers to understand their unique business requirements, goals, and challenges, tailoring the onboarding journey to meet their specific needs.
- **Innovate**:Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product to drive onboarding standardization and automatization and reduce time-to-value (TTV).
- **Customer Adoption and Engagement**: Proactively monitor and analyze customer product usage and adoption patterns, identifying potential areas for improvement or increased engagement, and implementing strategies to drive customer success.
- **Tooling**: Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a dedicated Customer Success Operations team.
- **Welcome to the team**:Add your style to a global, diverse team at LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category.
WHAT ARE WE LOOKING FOR?
- 1-2 years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
- **Fluent in French, German & English.**:
- Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Ability and experience to structure and prioritize your work and work of others.
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus.
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