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Stagiaire Customer Experience Connected Watch
Il y a 5 mois
**Position**:
Depuis 1860, TAG Heuer (Maison du groupe LVMH) incarne l'avant-garde, la précision et le style audacieux qui ont marqué l'histoire de l'industrie horlogère. En 2015, nous avons lancé la première smartwatch de luxe sur le marché, utilisant notre savoir-faire horloger suisse. Depuis, l’entité TAG Heuer Connected a évolué et s’est considérablement développée, avec la vision d'apporter une smartwatch élégante et adaptée au style de vie de nos utilisateurs, avec également les fonctionnalités et le suivi sportif de leur performance.
Dans ce contexte de haute technologie en pleine croissance, TAG Heuer Connected recherche son/sa futur(e) **Stagiaire Customer Experience Connected Watch.**
**MISSIONS**
1. Assurer le support clients des montres TAG Heuer Connected **(80%)**
- Garantir le lien avec nos équipes Service Client locales pour assurer le support sur les montres connectées à l’international _(environ 25 demandes par semaine avec une complexité pouvant varier)_
- Assurer le traitement de tous les tickets clients des montres connectées
- Assurer la mise à jour et la qualité de la base de données Salesforce
2. Participer à des projets transverses avec le reste de l’équipe TAG Heuer Connected ou les équipes Customer Care du siège qui peuvent inclure : la gestion de la FAQ, la mise à jour d’un guide utilisateur, des formations sur nos produits, la participation ponctuelle à des évènements, et autres potentiels projets. **(20%)**
**Profile**:
- Vous avez un esprit analytique et la satisfaction clients est votre priorité.
- Vous avez une certaine rigueur, avec des qualités rédactionnelles et une capacité d'adaptation à différents interlocuteurs.
- Anglais écrit requis car les échanges se font en anglais.
- Maîtrise de l’outil informatique, la connaissance de Salesforce est un plus.
- Intérêt pour les nouvelles technologies, une expérience dans le domaine est un atout pour le poste.
**Additional information**:
Ce stage de 6 mois à temps plein est basé à Paris 8eet il est à pourvoir dès que possible.
**Recruitment steps**:
**PROCESSUS D’ENTRETIEN**
- Entretien téléphonique.
- Entretien vidéo avec l’équipe Customer Experience.
- Rencontre finale dans les locaux.
