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Service Delivery Manager
Il y a 2 mois
Notre client, société d'infogérance à taille humaine, recherche un Service Delivery Manager H/F en CDI.
**Vos missions**:
Assurer le pilotage et la coordination opérationnels de l'ensemble des prestations objet du contrat:
- Service Desk et assistance aux utilisateurs,
- Service d'administration réseaux,
- Service d'administration systèmes,
- Maintien en conditions de sécurité,
- Services à la demande liés aux projets et évènements.
- Garantir la correcte délivrance des prestations d'objet des contrats selon les niveaux de services définis ;
- Orchestrer, suivre le bon déroulé des projets,
- Accompagner la conduite de changements,
- Conseiller et accompagner les représentants des clients sur les aspects informatiques (infrastructures, réseaux, etc.) ;
- Rendre régulièrement compte des prestations délivrées aux clients ;
- Organiser, préparer, participer aux différentes instances de pilotage et de suivi des prestations:
- Comité de suivi opérationnel,
- Comité de Pilotage,
- Comité contractuel.
- Élaborer, en lien avec les clients, les plans d'action préventifs, correctifs ainsi que les plans de progrès.
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