Service Delivery Manager

Il y a 2 mois


Clichy, France Groupe Demeter Temps plein

DEMETER est un cabinet de recrutement spécialisé dans les métiers de l'industrie, l'ingénierie et du développement commercial.

Notre client est un **expert du service informatique **et de **l’infogérance** depuis plus de 20 ans.

Leur vocation est simple : que chaque entreprise puisse se concentrer sur son cœur de métier en se libérant des contraintes informatiques.

Leur mission est donc d’apporter une expertise de l’infogérance et de l'hébergement aux dirigeants de sociétés avec un engagement quotidien:

- une **offre technique pertinente** et adaptée au besoin de chaque entreprise,
- une informatique **fiable, durable et sécurisée**,
- un **service client réactif et qualitatif**, de la prise de contact jusqu’au support technique.

Avec plus de 350 clients, 4 acquisitions réalisées dans les 5 dernières années, notre client capitalise sur ces indicateurs d’avenir, et met le cap sur ses 25 ans avec la poursuite de son développement et le recrutement de nouveaux talents.

En tant que Service Delivery Manager, vous avez pour responsabilité:

- **Gérer la relation avec les clients, les parties prenantes **pour comprendre les besoins et les attentes en matière de services informatiques.
- ** Élaborer et mettre en œuvre des stratégies, les budgets de prestation de services **pour garantir la satisfaction, en tenant compte des coûts et des délais**.**
- ** Superviser l’équipe** de prestation de services informatiques interne DEESSI pour assurer une prestation de services de qualité et en temps voulu.
- ** Élaborer des normes de qualité **pour les services informatique**s et suivre les performances** par rapport à ces normes
- ** Élaborer et mettre en œuvre des plans d’amélioration continue pour les services, **en se concentrant sur l’efficacité, l’efficience et la satisfaction des clients.
- ** Assurer une communication claire et transparente avec les clients sur l’état des services informatiques, les problèmes et les plans d’action.**
- ** Analyser les coûts** et **les performances** des services informatiques pour identifier les possibilités d’amélioration de l’efficience et le service rendu.
- ** Élaborer des rapports de service réguliers pour les clients et les parties prenantes, **en fournissant des informations sur la prestation des services, la conformité et les performances.
- ** Assurer le pilotage et la coordination opérationnel de l’ensemble des prestations objet du contrat**
- Organiser, préparer, participer aux différentes instances de pilotage et de suivi des prestations

Issu(e) d’une formation **BAC+2 en informatique**, vous possédez une expérience d’au moins **3 ans** sur un poste similaire.

Vous faites preuve d’**esprit d’initiative** et d’**analyse** pour répondre efficacement aux besoins clients.

Vous êtes **dynamique**, vous savez faire preuve d’autonomie dans la résolution des problématiques.

Doté de grandes capacités de communication, vous excellez en **communication écrite et verbale.**

Le poste est basé à Clichy (92), en **CDI**

Rémunération: à partir de 50K€ brut annuel

2+ years


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