Customer Quality Engineer France
il y a 4 jours
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose.
**WHY WE NEED YOU / YOUR ROLE**:
Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in France.
- Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.
- Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
- Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
- Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
- Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.
**QUALIFICATION & EDUCATION**:
- Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department
- Strong customer orientation, communications skills & team spirit
- Good technical understanding, analytical skills and the ability to make complex facts understandable to others
- Autonomous, precise, tenacious, persistent and resilient
- Regular trips are expected to our customers (30% of the time on average).
**Requisition id**: 46477
**Relocation**: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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