Field Service Engineer

Il y a 4 mois

Paris, France Cutera Temps plein

**Description de l'entreprise**
We're Growing - With Growth Comes Opportunity

**Description du poste** Regional Overview and Travel Requirements**:

- ** Must reside in**: France
- ** Region covers but not limited to**: France and other surrounding EU countries
- ** Travel**: ~80% including overnights
- ** Reports to**: Regional Sales Manager

**Position Summary**:
**Duties and Responsibilities**:

- Provide outstanding professional, courteous, prompt, and skilled technical service to Cutera customers.
- Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
- Responsible for documenting all service activities in compliance with FDA requirements.
- Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
- Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
- Use people and technical skills to make customer interactions a positive, pleasant, and memorable experience.
- Work closely with Sales and Operations Managers to identify customers for upgrades, new purchases, contracts, and additional customer training.
- Identify and report error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
- Ability to flash update software and firmware.
- Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
- Continually promote service contract revenue.
- Timely submission of RMAs, closing calls, and expense reports necessary.
- Other duties as assigned.

**Qualifications** Position Requirements**:

- BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 5+ years of experience in electronic system troubleshooting.
- Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical, and mechanical assemblies down to component level.
- Expert customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Demonstrated commitment to quality and strong sense of teamwork.
- Experience in standard operating systems and programs including Microsoft Office.
- Excellent communication skills including business proficiency in English and French.
- Must be able to lift 50 lbs.
- Current driving license with ability to travel long distances on short notice required.
- Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
- Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
- No visa restriction preventing travel and work in the EU (+USA).

**Informations supplémentaires**
- ** Annual base salary**: 48K - 55K EURO
- ** Benefits**: Company Vehicle, Bonus Plan, Annual Leave, and more

All your information will be kept confidential according to EEO guidelines.

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