Customer Service Advisor, France

Il y a 7 mois


Paris, France Rayner Intraocular Lenses Temps plein

Location- Paris- Job type:
- Permanent Full Time- Job ref:
- 006367This role will be based in Gennevilliers, Paris, and you will support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

Front office processes, including proactive and direct communication with our customers, support the field service, as well as update orders and technical advice.

Efficient preparation of complex administrative tasks for orders, in the right order of priorities.

Monitor order processing to ensure that there are no unnecessary delays in customer orders to meet our monthly sales targets.

Key activities include:

- Process all types of local and international orders, returns and credits accurately in order to deliver goods within agreed timescales.
- Capture and Analysis of feedback and complaints, other analyses as required.
- Update and maintain customer contract pricing in ERP.
- Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
- Order stocks to replenish the local warehouse in Gennevilliers, Paris, in order to maintain safety stock levels
- Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
- Oversee import of goods, cooperate with import agency
- Prepare all in and out stock documentation as well as stock checks
- Schedule and monitor delivery/courier services
- Raise purchase orders for local country requirements
- Ensure continuous improvement to processes and systems
- Ensure all health and safety and quality procedures are always followed
- Issuing invoicing, credit notes and statements
- Credit control management and liaising with customers with overdue debts

Rayner is a leading developer and manufacturer of ophthalmic solutions designed to provide surgeons and their patients with the very best visual outcomes. With more than 70 years of continuous growth and experience, we now sell in over 80 countries. Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life.


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