Customer Journey Expert

Digital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING. [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we are...

Digital Customer Journey Expert - Customer Acquisition & Engagement Job Level 16 Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily...

A day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...

A day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...

Customer Journey Expert Finance & Reporting [Full time, ING Brussels combined with home working] Your role & work environment As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance reporting...

Customer Journey Expert to boost Digital Service Adoption Customer Journey Expert - Digital Service Adoption Squad Daily Banking & Mobile First 50% working from home A day in the life of a [CJE in the Digi Servengers squad] - Analyze the needs and behaviours of our customers, armed with those insights, you will optimize customer journeys to create the...

A day in the life of the Customer Journey Retail Insurance - Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization; - Design, deliver and...

[Sales & Business Development Expert (CJE) -Tribe Daily Banking & Client First - Brussels Technical data function [Work Location, Work address] - CSM/Marnix Brussels [Possibility of 50% work from home on the basis of a team agreement] [Work Schedule] Full Time 100% Your role & work environment At ING we have bold ambitions to improve the digital...

ING is looking for a passionate Customer Dialogue Analytics Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and...

Reporting Expert (GJA 16) Brussels, permanent contract, full time or part time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Regulatory Reporting expert domain is responsible for the prudential reporting activities to relevant stakeholders (NBB, ECB, shareholders). The team provides analytical reviews,...

Financial Reporting Expert Brussels, permanent contract, full time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Financial Reporting domain is responsible for the financial reporting activities to relevant stakeholders (NBB, shareholders etc). The team provides analytical reviews, extensive analysis and...

Product Lead Current Account Product Lead Current Account Retail Banking Possibility to work from home based on team agreements A day in the life of a Product Lead Current Account As Product Lead Current Account, you have the opportunity to shape the mobile led Daily Banking Current Account strategy offered to retail customers in Belgium with as goal to...

Squad Master Insurance - Business Banking A day in the life of the Head of Business Insurance Value Proposition - Understand business insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Be at the core of the strategy definition for business insurance at ING by translating business ambitions...

End-to-End Process Improvement Digital Expert As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you'll be at the forefront of integrating advanced automation and digitalization...

Customer Loyalty Team Member - Daily Banking Business Clients - Business Mandate Management (In-Life) ING Belgium is changing, and so is its Customer Services. In this department, the Customer Loyalty Team does everything in its power to exceed our customers' expectations. So it's not just about customer service. To be part of one of CLT's agile teams, you...

Reward Expert Technical data function Work location : Brussels Possibility of 50% work from home on the basis of a team agreement Work schedule : 100% Your role & work environment Within our HR organization, an opportunity has become available for a Reward Expert to create a positive business impact within ING Belgium. You will oversee Financial &...

Data Management Expert II - Digital Solutions & Employee Insights - Brussels Business Title: HR Data Management Expert Job Description Code: AL16 Work location: Cours Saint Michel 40 1040 Etterbeek X% homeworking: 50% working from home on the basis of a team agreement. Work Schedule: 37h flex As a part of the People Services department, you support &...

As a Sales Representative - Customer Service Expert at Design Air, LLC, you will be the face of our company, interacting with customers over the phone or in person to provide them with information, advice, and exceptional service. Your goal will be to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members...

Sourcing and Category Manager - ITS Finance/Procurement department Your role & work environment Capable of leading procurement projects and activities above 5 million €, up to high financial and high non-financial risk, including global deals, and facilitating the decision making of sourcing alternatives. Co-lead the creation and implementation of the...

We are seeking a Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. Your role will involve handling customer inquiries, resolving issues, and providing solutions to our clients.Key Responsibilities:Handle customer inquiries via phone, email, or chatResolve...