Customer Journey Expert

Digital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING. [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we are...

Customer Journey Expert - Employee Journeys & LCM - Tribe Mortgages [Belgium, full time] We redefine banking. What about you? There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering...

Digital Customer Journey Expert - Customer Acquisition & Engagement Job Level 16 Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily...

Customer Journey Expert - Product Management III Payments BE tribe - Payments & Reporting area 50% work from home A day in the life of a CJE specialised in customer reporting solutions - Imagine, describe, coordinate development, test and maintain top notch solutions to allow our customers to get accurate and clear information about their transactions....

GJA: 17 As a Senior Digi Customer Journey Expert, your responsibilities will include: - Gain a profound understanding of the market and our Customers - you have a deep knowledge of customer needs, market trends, fintech players, competition and digital experience etc. to be able to define the best user experience for our customers- Ensure excellent customer...

A day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...

Customer Journey Expert Finance & Reporting [Full time, ING Brussels combined with home working] Your role & work environment As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance reporting...

Possibility of 50% work from home on the basis of a team agreement CJE - Channel Management III GJA : 16 Your role & work environment As a Senior Digital Customer Journey Expert, you will work in the Digital Sales Area BE, Tribe Digital & Customer Interactions. Your success indicator will be the overall digital & mobile sales contribution with a first...

Customer Journey Expert to boost Digital Service Adoption Customer Journey Expert - Digital Service Adoption Squad Daily Banking & Mobile First 50% working from home A day in the life of a [CJE in the Digi Servengers squad] - Analyze the needs and behaviours of our customers, armed with those insights, you will optimize customer journeys to create the...

A day in the life of the Customer Journey Retail Insurance - Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization; - Design, deliver and...

[Sales & Business Development Expert (CJE) -Tribe Daily Banking & Client First - Brussels Technical data function [Work Location, Work address] - CSM/Marnix Brussels [Possibility of 50% work from home on the basis of a team agreement] [Work Schedule] Full Time 100% Your role & work environment At ING we have bold ambitions to improve the digital...

ING is looking for a passionate Customer Dialogue Analytics Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and...

Our Domain Goal The domain of Life Events aims to offer the best possible journey for Successions, Close Account, Close Rental Guarantee, Seizures and Police and Tax Investigations. For successions, close account, close rental guarantee we aim to boost digitalization and automation as much as possible ànd in line with risk policies and legal...

Reporting Expert (GJA 16) Brussels, permanent contract, full time or part time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Regulatory Reporting expert domain is responsible for the prudential reporting activities to relevant stakeholders (NBB, ECB, shareholders). The team provides analytical reviews,...

Financial Reporting Expert Brussels, permanent contract, full time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Financial Reporting domain is responsible for the financial reporting activities to relevant stakeholders (NBB, shareholders etc). The team provides analytical reviews, extensive analysis and...

Product Lead Current Account Product Lead Current Account Retail Banking Possibility to work from home based on team agreements A day in the life of a Product Lead Current Account As Product Lead Current Account, you have the opportunity to shape the mobile led Daily Banking Current Account strategy offered to retail customers in Belgium with as goal to...

Squad Master Insurance - Business Banking A day in the life of the Head of Business Insurance Value Proposition - Understand business insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Be at the core of the strategy definition for business insurance at ING by translating business ambitions...

ING is looking for a passionate Chatbot Builder /Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international...

End-to-End Process Improvement Digital Expert As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you'll be at the forefront of integrating advanced automation and digitalization...

Customer Loyalty Team Member - Daily Banking Business Clients - Business Mandate Management (In-Life) ING Belgium is changing, and so is its Customer Services. In this department, the Customer Loyalty Team does everything in its power to exceed our customers' expectations. So it's not just about customer service. To be part of one of CLT's agile teams, you...