Customer Journey Expert
il y a 1 semaine
Customer Journey Expert - Employee Journeys & LCM - Tribe Mortgages
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that
Would you like to work for a Tribe where honesty, integrity and responsibility are valued? Are digitalization, customer/employee satisfaction & accessibility and delivering impact part of your DNA? Do you want to make the difference for our customers & employees thanks to our agile way of working? Then read what comes because Tribe Mortgages & Collections might very well become your future employer.
Your role & work environment: CJE Squad “LCM”
You will embrace the role of Customer Journey Expert in the domain “Employee Journey & LCM”.
The domain exists of 2 squads: “LCM” which is the enabler for employee satisfaction by providing the most reliable tooling and journeys. “Employee Facing” squad brings automation and data driven journeys for new production.
“LCM” is an Agile squad where CJE’s and on
- and offshore developers work closely together to deliver an unbeatable employee/customer experience. You will be the liaison between IT and business.
As CJE, you improve -together with your IT colleagues
- the origination & In Life journeys. You are the contact point for CLT and Sales when incidents might occur and, more important, you define and implement solutions to avoid having incidents. You are end-responsible for analysing, testing and delivering the Epics you are working on.
You define together with your Squad Master and Product Lead the roadmap for your squadfor at least the running and +2-quarter and you make sure the pipeline keeps flowing for IT Dev and business analysis. You are in close contact with your fellow CJE’s within the tribe.
You will become the go-to person for all employee facing journeys.
Your key responsibilities
As a Customer Journey Expert
- Translating the business demand to business requirements and to IT delivery (Applications: LOP, PHL & PEGA)
- Ensuring excellent employee/customer experience & reliability whilst continuously reflecting on the commercial impact
- Being E2E responsible for your projects, including refinements, documenting, testing the changes on the already existing/new business tooling.
We look for:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. More specifically in the LCM context:
- A first experience in stakeholder management
- Driven and customer/sales/employee focused, loving to collaborate with different people
- Project management experience is an asset
- You are solution-oriented: you relentlessly strive to find the ideal solution, sometimes out of the box
- Strong communication skills: written and oral
- Experience working together with colleagues from CLT, Sales, IT and 2nd line
- Taking ownership, wanting to make the difference for our customers & employees
- You dare to speak out
- Fluent in English and Dutch or French
- Bachelor/Master degree, with 3 to 5 years relevant experience
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
- The possibility to actively boost the happiness of our employees at Sales & CLT
- An informal, dynamic environment with innovative colleagues supporting your endeavors
- A progressive and agile way of working, where new ideas are valued ahead of convention
- A well-functioning multi-cultural team with a good team spirit
Furthermore, within Tribe Mortgages & Collections, you can count on a range of opportunities to invest in your personal and professional growth with:
- Direct impact on the everyday happiness of our customers - Reducing friction & boosting guidance by making the journey intuitively and accessible for all
- Variety & complexity: from working with IT to developing new products, from digital customer experience to safety & compliance
- High priority on craftsmanship and learning: we prioritize learning and development and help you to achieve your personal goals in this matter
- We actively support your ambitions beyond your CJE Role (OHI-ambassadors, CX-ambassadors, Fun Squad members,)
- Culture of transparency & inclusiveness: we may not be able to guarantee the future but we share every step of the way
-
Customer Journey Expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinDigital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING. [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we are...
-
Digital Customer Journey Expert
Il y a 2 mois
Saint-Michel-sur-Orge, France ING Temps pleinDigital Customer Journey Expert - Customer Acquisition & Engagement Job Level 16 Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily...
-
Customer Journey Expert
il y a 3 semaines
Saint-Michel-sur-Orge, France ING Temps pleinCustomer Journey Expert - Product Management III Payments BE tribe - Payments & Reporting area 50% work from home A day in the life of a CJE specialised in customer reporting solutions - Imagine, describe, coordinate development, test and maintain top notch solutions to allow our customers to get accurate and clear information about their transactions....
-
Customer Journey Expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinA day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...
-
Senior Digital Customer Journey Expert
il y a 3 jours
Saint-Michel-sur-Orge, France ING Temps pleinGJA: 17 As a Senior Digi Customer Journey Expert, your responsibilities will include: - Gain a profound understanding of the market and our Customers - you have a deep knowledge of customer needs, market trends, fintech players, competition and digital experience etc. to be able to define the best user experience for our customers- Ensure excellent customer...
-
Senior Customer Journey Expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinA day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...
-
Customer Journey Expert Finance
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinCustomer Journey Expert Finance & Reporting [Full time, ING Brussels combined with home working] Your role & work environment As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance reporting...
-
Senior Digital Customer Journey Expert
il y a 2 semaines
Saint-Michel-sur-Orge, France ING Temps pleinPossibility of 50% work from home on the basis of a team agreement CJE - Channel Management III GJA : 16 Your role & work environment As a Senior Digital Customer Journey Expert, you will work in the Digital Sales Area BE, Tribe Digital & Customer Interactions. Your success indicator will be the overall digital & mobile sales contribution with a first...
-
Customer Journey Expert to Boost Digital Service
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinCustomer Journey Expert to boost Digital Service Adoption Customer Journey Expert - Digital Service Adoption Squad Daily Banking & Mobile First 50% working from home A day in the life of a [CJE in the Digi Servengers squad] - Analyze the needs and behaviours of our customers, armed with those insights, you will optimize customer journeys to create the...
-
Customer Journey Insurance
Il y a 2 mois
Saint-Michel-sur-Orge, France ING Temps pleinA day in the life of the Customer Journey Retail Insurance - Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization; - Design, deliver and...
-
Customer Journey Expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps plein[Sales & Business Development Expert (CJE) -Tribe Daily Banking & Client First - Brussels Technical data function [Work Location, Work address] - CSM/Marnix Brussels [Possibility of 50% work from home on the basis of a team agreement] [Work Schedule] Full Time 100% Your role & work environment At ING we have bold ambitions to improve the digital...
-
Customer Dialogue Analytics Data Analyst
il y a 1 mois
Saint-Michel-sur-Orge, France ING Temps pleinING is looking for a passionate Customer Dialogue Analytics Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and...
-
Cje - Product Management Ii - Daily Banking Client
il y a 1 semaine
Saint-Michel-sur-Orge, France ING Temps pleinOur Domain Goal The domain of Life Events aims to offer the best possible journey for Successions, Close Account, Close Rental Guarantee, Seizures and Police and Tax Investigations. For successions, close account, close rental guarantee we aim to boost digitalization and automation as much as possible ànd in line with risk policies and legal...
-
Regulatory Reporting Expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinReporting Expert (GJA 16) Brussels, permanent contract, full time or part time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Regulatory Reporting expert domain is responsible for the prudential reporting activities to relevant stakeholders (NBB, ECB, shareholders). The team provides analytical reviews,...
-
Financial Reporting Specialist/expert
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinFinancial Reporting Expert Brussels, permanent contract, full time Your role & work environment Within the Center of Expertise Reporting at ING Belgium, the Financial Reporting domain is responsible for the financial reporting activities to relevant stakeholders (NBB, shareholders etc). The team provides analytical reviews, extensive analysis and...
-
Product Lead Current Account
Il y a 2 mois
Saint-Michel-sur-Orge, France ING Temps pleinProduct Lead Current Account Product Lead Current Account Retail Banking Possibility to work from home based on team agreements A day in the life of a Product Lead Current Account As Product Lead Current Account, you have the opportunity to shape the mobile led Daily Banking Current Account strategy offered to retail customers in Belgium with as goal to...
-
Squad Master Insurance
Il y a 3 mois
Saint-Michel-sur-Orge, France ING Temps pleinSquad Master Insurance - Business Banking A day in the life of the Head of Business Insurance Value Proposition - Understand business insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Be at the core of the strategy definition for business insurance at ING by translating business ambitions...
-
End-to-end Process Improvement Digital Expert
Il y a 4 mois
Saint-Ouen, France Allianz Temps pleinEnd-to-End Process Improvement Digital Expert As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you'll be at the forefront of integrating advanced automation and digitalization...
-
Clt Member
il y a 1 mois
Saint-Michel-sur-Orge, France ING Temps pleinCustomer Loyalty Team Member - Daily Banking Business Clients - Business Mandate Management (In-Life) ING Belgium is changing, and so is its Customer Services. In this department, the Customer Loyalty Team does everything in its power to exceed our customers' expectations. So it's not just about customer service. To be part of one of CLT's agile teams, you...
-
Reward Expert
il y a 1 mois
Saint-Michel-sur-Orge, France ING Temps pleinReward Expert Technical data function Work location : Brussels Possibility of 50% work from home on the basis of a team agreement Work schedule : 100% Your role & work environment Within our HR organization, an opportunity has become available for a Reward Expert to create a positive business impact within ING Belgium. You will oversee Financial &...
