3pl Delivery Coordinator
il y a 3 semaines
Défendre chaque jour le bien-manger en offrant la plus belle carte de produits frais en livraison. Nous sommes des acharnés de la fraîcheur et des passionnés du Goût, le vrai, celui avec un grand G La succulente fraise gariguette, la daurade royale à la chair tendre ou encore ce délicieux petit chèvre crémeux, la promesse de mon-marché.fr est aussi alléchante que le challenge des équipes au quotidien.
Derrière cet auvent virtuel, une équipe prête à révolutionner la foodtech : food category managers, marketeurs, développeurs, product owners, préparateurs, livreurs, etc. nous partageons tous la même passion : celle du client heureux Et il faut le dire : celle du bon petit plat et du dernier ingrédient qui réveille tes papilles
Sur ce secteur ultra-concurrentiel, notre passion, notre expertise, notre agilité et nos moyens nous permettent de viser la lune
Au sein de l’équipe Delivery Operations, ton rôle sera de coordonner nos entreprises prestataires de livraison du dernier kilomètre (en vélos triporteurs électriques).
Tu seras en charge de:
- Définir, communiquer et coordonner les besoins planning de nos différents sites, en lien avec les Responsables d’Ateliers.
- Challenger la qualité de service de nos prestataires au quotidien.
- Définir, suivre et analyser les KPIs et SLAs.
- Produire des synthèses d’activité régulières.
- Définir et coordonner les plans d’actions correctifs.
- Participer et animer des comités de pilotage mensuels/trimestriels.
- Participer aux (re)négociations de contrats et sourcing de nouveaux prestataires.
- Assurer le bon respect de nos standards et process : être acteur de leur amélioration continue et le point de contact privilégié entre les équipes internes et les prestataires.
- Monitorer et contrôler la facturation en lien avec le service Comptabilité.
- Autonomie ;
- Rigueur ;
- Esprit d’analyse ;
- Pro-activité ;
- Excellent relationnel ;
- Capacité à travailler en équipe, capacité à influencer/à fédérer/ à convaincre sont tes maîtres-mots
- Orientation service client et tu aimes les chiffres.
Type d'emploi : Temps plein
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