Retention Growth Manager

Il y a 3 mois

Paris, France Ledger Temps plein

Ledger Paris, FrancePosted 1 hour ago Permanent Competitive

**We're making the world of digital assets accessible and secure for everyone.**

**Join the mission.**

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 million units already sold in 200 countries.
- At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.- As the Retention Growth Manager, your mission is to help reduce barriers to value in the Ledger ecosystem. You will play a critical role in helping Ledger scale its ambition for growing the average basket of our customers, user activation and engagement of our revenue-making services in our companion app, Ledger Live, creating long-term customer value, and managing churn.-
**Your mission**:

- Analyse the user lifecycle, including the activation, retention, dormancy, and resurrection phases, and deploy experiments to improve the lifetime value (LTV) and decrease churn
- Responsible for growing user activation and engagement of our web3 Referral Platform
- Support user activation of core revenue-making services & increase conversion rate within our companion app, Ledger Live
- Support the implementation of loyalty features into the customer experience aimed at increasing user engagement across Ledger Live's core services
- Project manage experimentation roadmap to improve activation and (both product and channel-based) to improve Ledger Live's retention curve
- Collaborate with design, product and data teams to ensure best practices and measure the effectiveness of your monetisation strategy
- Support the growth of our ecommerce AOV, cross-sell/up-sell strategies and product implementations with a specific focus on repurchasing and accessories

**What we're looking for**:

- 4+ years of growth product/marketing experience
- Experience in E-commerce CRM and retention strategy is preferred
- Experience in software/app activation, engagement and retention strategy
- Ability to prioritise using quantitative analytics and leverage experimentation methodology
- Be creative in identifying new opportunities for driving business growth
- Obsession over the user's needs, experiences, and mental models
- Strong marketing knowledge
- Cross-functional team collaboration, humility, and communication
- Skilled in problem-solving and project management
- Continuous learner and driven to make an impact

**What's in it for you?**
- **Equity**: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- **Flexibility**: A hybrid work policy
- **Social**: Frequent social events, snacks and drinks
- **Medical**: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- **Well-being**: Personal development, coaching & fitness with our dedicated partners
- **Vacation**: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- **High tech**: Access to high-performance office equipment and gadgets, including Apple products
- **Transport**: Ledger reimburses part of your preferred means of transportation
- **Discounts**: Employee discount on all our products

We are an equal-opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.- Job ID 641a93f3-26ea-46c9-bbe7-03d0aab96ba6

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