Customer Success Manager

il y a 1 mois


Paris, France Ornikar Temps plein

**À propos de l'équipe Client Support
***:
L'équipe Client Support est composée de gestionnaires dont la mission est de veiller à la fois au respect des règles de souscription et à la qualité de l'expérience client.

**Nous recherchons un-e Customer Success Manager**:
**Vos missions**:

- Débuter par la prise en charge de demandes complexes exprimées par les assurés
- Proposer des améliorations d’organisation et de process visant à améliorer l’expérience vécue par les assurés
- Proposer, ajuster, cadrer et mettre en place l'organisation des opérations de renouvellement des contrats

**Le process de recrutement pour ce poste**:

- **Un premier échange téléphonique** avec un membre de l'équipe recrutement ou directement avec votre futur manager
- **Entretien avec votre futur manager **pour vous préciser les contours du poste et les enjeux de la team
- **Une étude de cas ou test technique **pour vous projeter sur des missions du poste en conditions réelles
- **Un entretien de culture fit** avec les membres actuels de l'équipe pour vous donner un aperçu de nos rituels, méthodes, et vous embarquer dans notre vision

**_Si vous postulez pour un rôle de manager, vous aurez en plus _**
- **Un entretien dédié à votre expérience en tant que manager **pour évaluer votre compatibilité avec notre culture managériale, et une prise de références

**Nous sommes votre entreprise idéale si vous recherchez**:

- Une start-up française devenue scale-up qui se structure, développe de nouveaux produits
- Une vision nouvelle et innovante qui dépoussière le secteur de l'assurance
- Un leadership inspirant et expert du secteur
- L'agilité d'une structure à taille humaine, et la place pour des initiatives innovantes et créatives
- Avez entre 5 et 7 ans d'expérience en gestion de contrats IARD
- Avez une première expérience de management
- Aimez contribuer aux changements en ayant de l'impact

**Parmi nos avantages**:

- 1 jour de RTT par mois en plus des 25 jours de congés légaux
- Notre charte de télétravail hybride (1 jour de télétravail pour les franciliens, 2 jours par mois en présentiel **si** vous bénéficiez d’un contrat full-remote hors Île-de-France).
- Une carte Swile qui vous permettra à la fois de bénéficier de 11€/jour de tickets restaurant pris en charge à 50% par Ornikar, et de 42€/mois de remboursement transport pris en charge à 100% par Ornikar
- Un abonnement sport et bien-être Gymlib
- Une assurance santé complémentaire avec Alan
- Les frais de gestion pour votre épargne salariale avec Epsor
- La possibilité de passer votre permis gratuitement
- Des centaines de réductions et avantages via Leeto, partenaire de notre Comité Social Économique
- L'accès à notre plateforme associative Vendredi pour vous engager en parallèle de votre activité chez nous

***:
**Et si vous nous rejoignez en remote**:

- Une carte de dépenses Spendesk pour assurer vos déplacements et nuits d'hôtels lors de vos séjours au bureau à Paris
- La prise en charge de la carte SNCF Liberté utilisable pour vos déplacements personnels également

Si vous avez besoin d'un dispositif spécial à l'emploi (situation de handicap) ou d'une **autorisation de travail** sur le territoire français, faites-nous en part le plus rapidement possible pendant le process de recrutement pour que les démarches administratives ne ralentissent pas votre arrivée chez nous


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