Support IT Engineer

Il y a 2 mois

Strasbourg, France NSC Global Temps plein

Overview:
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC require a field engineer to support various customer within a hundred-mile radius of their home address. You will be required to travel daily to customer site and support with ticket update and Closure

**Responsibilities**:

- Provides an effective interface between users and service providers\Service Desk, including external commercial suppliers\OEMs where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Assists users in making more effective use of desk-top systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
- Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards. Agrees the timing of the work with those affected, eg users, operations management.
- Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures.
- Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
- Provides specialist guidance and advice to less experienced colleagues
- Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them.
- For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.
- Provides users with information on the medium and long-term plans and policies of the organisation for the provision of desk-top systems, products and services and advises on the impact of such plans.

Qualifications:
**Key Competencies**
- ** Conceptual Thinking**: Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
- ** Information Acquisition**: Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.)
- ** Flexibility**: Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
- ** Interacting with People**: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Has 12 to 48 month’s experience in a Level 1 Deskside Support or similar role.

or
- Has gained experience as a competent user of computer systems and has demonstrated an aptitude for ICT work.
- Prior experience of working in a customer facing, end-user environment.

**Technical Knowledge & Skills**

The following Knowledge & Skills are required for the role:

- Proficient in Operating Infrastructure\Hardware with a working knowledge of the ICT infrastructure found in a corporate environment (e.g. hardware, databases, operating systems, local area networks etc.)
- Knowledge of ticketing systems and SLA
- Familiar with Corporate, Industry and Professional Standards

**Qualifications & Certifications**
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Office Specialist (MOS) Certification

**Additional Requirements**
- Valid Driver’s licence
- Ability to pass in country security clearance
- Ability to work local business hours
- Proficient in French and English (Spoken and Written)

  • Application Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France AbAKUS IT Solutions Temps plein

    Job Title: Application Support EngineerWe're seeking a skilled Application Support Engineer with expertise in Java and a desire to contribute to critical operations in a collaborative, 24/7 support environment.Key Responsibilities:Deliver comprehensive end-to-end support for customer applications.Provide Java expertise for development and application...

  • Software Reliability Engineer

    Il y a 4 mois

    Strasbourg, France Fruition IT Temps plein

    Job DescriptionSoftware Reliability Engineer (SRE) - Near Strasbourg Join my Global Client as a Software Reliability Engineer (SRE) near Strasbourg. Be part of our dynamic IT team! **Responsibilities**: - Ensure high availability and optimal performance of critical production systems. - Provide Level 3 technical support and resolve complex issues. -...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Glocomms Temps plein

    Job Title: Information Technology Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Glocomms. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide end-to-end technical...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    Job DescriptionAs a Specialist Support Officer at Getronics, you will play a critical role in providing exceptional IT support to our customers across the globe. Your primary responsibilities will include:Key ResponsibilitiesProviding first and second-line support for IT-related issues, both remotely and on-siteRecording and tracking incident and request...

  • IT Support Specialist

    il y a 1 semaine

    Strasbourg, Grand Est, France Menway Temps plein

    IT Support RoleWe are seeking a skilled IT Support Specialist to join our team at Menway. As a key member of our service desk, you will be responsible for delivering high-quality IT support to our users across Europe.Key Responsibilities:User Support: Provide timely and effective support to users via phone, email, and other communication channels.Incident...

  • IT Support Specialist

    Il y a 5 mois

    Strasbourg, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Bourgogne), France. for Full-time position. **Location**: Bourgogne Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    Job Summary:Getronics is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our systems and infrastructure are running smoothly.Responsibilities:Provide technical support to customers via phone,...

  • IT Test Engineer

    il y a 7 jours

    Strasbourg, Grand Est, France Serco Group plc Temps plein

    {"title": "IT Test Engineer", "content": "Job SummarySerco is a leading provider of public services, partnering with governments and other public sector organizations. We are seeking an experienced IT Test Engineer to join our team in Strasbourg Office.Key ResponsibilitiesDevelop and maintain test strategies and planningContribute to and apply test...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    Job Title: Specialist Support OfficerGetronics is seeking a highly skilled and autonomous IT Support Specialist to join our team. As a Specialist Support Officer, you will be responsible for providing first and second-line support to our customers, ensuring maximum first call resolution rates.Key Responsibilities:Provide remote and on-site support to...

  • IT Support Specialist

    il y a 7 jours

    Strasbourg, Grand Est, France Getronics Temps plein

    Getronics is seeking a skilled IT Service Engineer to join our team. As a key member of our IT team, you will be responsible for performing a variety of tasks related to IT hardware break and fixes, as well as Request For Change services for the European Parliament.Key Responsibilities:Ensure that repair operations and IMACD activities are carried out in...

  • IT Support Specialist

    il y a 1 mois

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure repair operations and IMACD activities are carried out in accordance with the SLA between the customer and service.Utilize and manage...

  • IT Support Specialist

    il y a 3 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure timely and efficient repair operations and IMACD activities in accordance with the SLA between the customer and service.Utilize and maintain...

  • IT Support Specialist

    il y a 2 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure repair operations and IMACD activities are carried out according to the SLA between the customer and service.Utilize and manage specific...

  • IT Support Specialist

    il y a 3 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure timely and efficient repair operations and IMACD activities in accordance with the SLA between the customer and service.Utilize and maintain...

  • IT Support Specialist

    il y a 2 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure timely and efficient repair operations and IMACD activities in accordance with the SLA between the customer and service.Utilize and maintain...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    The IT Service Engineer will be responsible for performing various tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Ensure repair operations and IMACD activities are carried out in accordance with the SLA between the customer and service.Utilize and manage...

  • IT Support Specialist

    il y a 7 heures

    Strasbourg, Grand Est, France Getronics Temps plein

    The role of the IT Service Engineer at Getronics involves performing a variety of tasks within the scope of IT hardware break and fixes activities and request for change services for the European Parliament.Key Responsibilities:Respect repair operations and IMACD activities according to the SLA between customer and service.Use and control specific equipment...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Getronics Temps plein

    Job Title: Specialist Support OfficerGetronics is seeking a highly skilled and autonomous IT Support Specialist to join our team. As a Specialist Support Officer, you will be responsible for providing first and second-line support to our customers, ensuring that their IT needs are met efficiently and effectively.Key Responsibilities:Provide technical support...

  • IT Support Specialist

    il y a 1 mois

    Strasbourg, Grand Est, France maten Temps plein

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Maten, a leading enterprise in the industry. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our internal users, ensuring seamless operation of our computer systems and infrastructure.Key...

  • IT Support Specialist

    il y a 4 semaines

    Strasbourg, Grand Est, France Menway Temps plein

    IT Support Role at MenwayWe are seeking a skilled IT Support Specialist to join our team at Menway, a leading provider of human resources consulting services. As a Service Desk Operator, you will be the primary point of contact for users, delivering high-quality first-level IT support.Key Responsibilities:Act as the User Contact Point: Interact with a...