Team Lead Customer Success Manager

Il y a 3 mois


Paris, France Partoo Temps plein

**QUI SONT ILS? \uD83D\uDC40**

Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : être visible, être choisi et acquérir de nouveaux clients

À travers ces 3 propositions, ils ont développé plusieurs produits qui s’adaptent aux évolutions du parcours d’achat des clients:
**\uD83D\uDD0E Être visible**

Presence: Synchroniser les informations des magasins sur les principales plateformes (Google, Facebook, Waze, etc.), annuaires et GPS.

Store Locator: Aider les clients à trouver le magasin qui leur convient grâce à des données locales actualisées et des filtres dédiés sur les sites web des enseignes.

Réseaux sociaux: Gérer les publications sur Facebook, Google, Instagram, etc.

**\uD83C\uDFAF Être choisi**

Review: Centraliser, répondre et analyser les avis clients reçus sur Google et Facebook.

Booster: Obtenir des avis positifs supplémentaires sur Google par le biais de SMS et de QR codes.

Messages: Centraliser et répondre à tous les messages de chat reçus via Google Business Messages, Messenger et bientôt aussi via Instagram, whatsapp, etc.

**\uD83E\uDEF1\uD83C\uDFFC‍\uD83E\uDEF2\uD83C\uDFFD Acquérir de nouveaux clients**

Paiements: Pouvoir proposer un paiement en ligne ou par QR code aux clients

Click & Collect: Permettre aux clients d’acheter des produits en ligne et de venir les récupérer en point de vente

Livraison: Proposer la livraison à domicile

Quelques chiffres \uD83D\uDDDD
- Un label Happy at Work et la meilleure note Glassdoor de l'écosystème avec 4.9/5 pour plus de 200 notes ️️️️️ ️ ️ ️ ️ ️
- 400+ employés heureux, 36 nationalités différentes, des bureaux à Paris et Barcelone \uD83D\uDE80
- Ils gèrent 200 000 points de vente et travaillent de manière transversale avec +650 chaînes (Carrefour, Generali, Toyota, Décathlon, Essilor, etc.) et +4 000 pme dans environ 100 pays.

**RÔLE & IMPACT \uD83D\uDCA5**

Partoo étant leader en France de la visibilité en ligne de points de vente, nous cherchons à renforcer notre équipe Customer Success Manager France pour apporter à nos clients français la meilleure expérience possible. L’accompagnement et la satisfaction client est notre force #1

**EQUIPE \uD83D\uDC99**

Louis : Actuellement meilleur vendeur de l'équipe, Louis sait convaincre ses clients de ce qui est bon pour eux Il se décrit comme un grand passionné d'œnologie \uD83C\uDF77 et d'aéronautique ✈️. Il aime aussi le rugby et le cinéma.

Pia : Ayant travaillé pour BPI et une start-up SAAS dans le secteur du tourisme, Pia apporte son expérience et sa bonne humeur à toute l'équipe Grande gourmande, Pia se délecte devant Top Chef et aime nous faire découvrir de bons restaurants et de bons vins.

Caroline : Originaire de Toulouse, Caroline apporte le soleil du Sud chez Partoo (et à Paris ) et sa convivialité pour le plus grand bonheur de ses clients Sa mission ? Assurer l'entière satisfaction de ses clients. Sinon, elle aime les musées et l'art, les voyages et la pâtisserie

**TON MANAGER**:
Florian : Premier à rejoindre l'équipe, Florian a transformé son stage en CDI grâce à son implication. Méticuleux et dévoué, il en fait toujours plus pour ses clients, pour leur plus grand bonheur. Le sport est sa passion numéro 1 (football, tennis, handball...)

**MISSIONS \uD83D\uDD25**:

- Gérer un portefeuille (700k€) de Key Account (ARR > 50k):

- Assurer la satisfaction des clients en les accompagnant à l’utilisation de la solution et leur montrant la valeur de notre solution
- Identifier des opportunités d’upsells pour générer des ventes additionnelles avec l’aide des Account Manager
- Gérer une équipe de 3 Customer Success expérimentés:

- Développer les compétences des Customer Success de son équipe : faire des points hebdomadaires, des plans de développements mensuels, mener les évaluations semestrielles, mener l’onboarding des employés.
- Suivre et reporter à son manager la performance de son équipe.
- Améliorer les process de l’équipe et notre produit en recensant les besoins de nos clients.

**NOTRE PROFIL CIBLE \uD83C\uDFAF**:

- Tu as une bonne maîtrise d’Excel et Powerpoint
- Tu as 5 ans d’XP en tant que Customer Success pour des grands comptes ou en consulting.
- Tu as la capacité d’être acteur du changement d’une grande organisation et de convaincre des C-levels.
- Tu représentes nos 6 valeurs : Impact, Simplicité, High-Standards, Fun, Curiosité, Empathie
- Soft skills : Rigueur, goût du travail bien fait, attention au détail, Capacité à résoudre des problèmes, Leadership, esprit d’équipe, capacité d’analyse, diplomatie, dynamisme, excellente communication écrite et orale.

**PROCESS DE R



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