Lead Customer Success Strategist
il y a 3 semaines
As a Lead Customer Success Strategist , you will be an integral part of the Basware Customer Success division, concentrating on our premier accounts. The primary objective of Customer Success is to deliver services that assist Basware clients in adopting, optimizing, and accelerating the advantages of their Basware solutions and services.
This hybrid role requires collaboration with designated VIP clients across various sectors, typically on a global scale, ensuring they derive maximum business value from their investment in Basware.
We seek an individual with a strong commitment to fostering adoption, enhancing customer retention, and ensuring customer satisfaction, who is adept at coordinating across Basware to execute success and improvement initiatives. You will engage confidently with all customer stakeholders, from accounts payable teams to executive leadership.
Key Responsibilities:
Formulate and execute customer success strategies
- Develop, maintain, and implement actionable customer success plans at any stage of the customer journey. Continuously assess, measure, guide, and align both customer stakeholders and Basware teams to ensure tangible business outcomes are achieved and can serve as a reference.
Act as a trusted advisor and networked purchase-to-pay expert
- Consistently gather and provide valuable insights on best practices, industry trends, and relevant benchmarks to both customers and Basware personnel. Cultivate trusted relationships, including at the executive level, and engage to influence decisions.
Ensure effective onboarding and utilization of Basware solutions and services
- Offer guidance and strategic direction to Basware and customer implementation teams to ensure that agreed-upon business outcomes are met and/or mitigation strategies are activated.
- Develop, implement, and assess user and supplier adoption strategies linked to customer business outcomes. Actively monitor adoption to identify and pursue opportunities. Collaborate with customers and internal teams, including product owners, to enhance solutions and services and achieve adoption goals.
- Identify opportunities where customers could benefit from additional Basware products. Collaborate with Sales teams to articulate the value and facilitate the sale of supplementary products and services.
Oversee operational activities to ensure success
- Responsible for the successful execution of success and service improvement plans, working cross-functionally and at times leading virtual teams to deliver agreed actions in a coordinated manner, optimizing the customer experience.
- Provide services designed to drive customer success, including workshops, coaching, and assessing customer maturity across sourcing, procurement, and finance to identify opportunities.
Contribute to the development of success services
- Assist in refining existing methodologies or developing new frameworks and tools based on experience, research, and analysis.
Collaborate with Basware Sales teams
- Identify and create opportunities to expand the Basware pipeline.
- Manage the account in terms of renewals and upsells, actively driving these initiatives.
To excel in this role, you will possess significant experience in a customer-facing, service-oriented position within a SaaS environment. Familiarity with finance, procure-to-pay software systems, and/or enterprise software applications will be advantageous.
This role operates in a fast-paced and dynamic environment. We value individuals who are confident, work effectively both independently and in teams, are solution-oriented, and prioritize delivering value to the customer.
Required Skills and Experience:
- 5+ years of experience in a Senior Success Manager role with a proven track record in driving software adoption and increasing revenue.
- Experience in continuous business improvement and value creation for customers through driving and optimizing adoption. Ability to lead discussions on business outcomes with customers.
- Experience working with global clients with local headquarters and other European countries where Basware operates.
- Proven ability to drive and close upselling opportunities within the customer base.
- Experience in a global matrix organization with geographically distributed teams.
- Awareness of compliance and IT security, with a solid understanding of security protocols.
- Strong written and verbal communication skills in English and French .
- Self-motivated and target-driven.
- Excellent presentation skills, capable of conveying solutions in simple business terms.
- Ability to manage challenging situations and escalations with customers.
- Bachelor's or Master's degree required.
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Integral Senior Living Temps pleinIntegral Senior Living is dedicated to enhancing the quality of life for our residents through exceptional service and innovative solutions. As a Lead Customer Success Strategist, you will play a pivotal role in aligning our diverse teams to elevate customer engagement and drive sustainable growth. Our clientele includes prominent organizations across...
-
Lead Customer Success Strategist F/H
il y a 3 semaines
Paris, Île-de-France mytraffic Temps pleinBecome a vital part of MyTraffic's expanding Customer Success division as we embark on an exciting growth journey. We are in search of a committed Customer Success Strategist to enhance platform adoption and operational efficiency. Reporting directly to the VP of Customer Success, you will collaborate with a team of seasoned Customer Success Managers,...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Corcentric Temps pleinCorcentric, a premier provider of cloud-based finance and procurement solutions, is in search of a Lead Customer Success Strategist to act as a trusted advisor for our clientele. The ideal candidate will ensure sustained success with our platform-based offerings, optimize our customers' return on investment, and foster robust customer retention and growth...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Basware Temps pleinAs a Lead Customer Success Strategist , you will be an integral part of the Basware Customer Success team, concentrating on our most valued accounts. The Customer Success function is dedicated to delivering services that assist Basware clients in embracing, optimizing, and accelerating the advantages of their Basware solutions and services. This hybrid...
-
Senior Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Corcentric Temps pleinCorcentric, a premier provider of cloud-based financial and procurement solutions, is in search of a Senior Customer Success Strategist to act as a trusted advisor for our clientele. As the primary liaison for all post-sales engagements, your responsibilities will encompass customer onboarding, consultative support, change management, product training,...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Basware Temps pleinJob Overview As a Senior Customer Success Manager, you will play a pivotal role within the Basware Customer Success division, focusing on our most valued clients. The primary objective of this role is to deliver services that facilitate the adoption, optimization, and enhancement of the advantages provided by Basware's solutions and services. This...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Basware Temps pleinJob Overview As a Senior Customer Success Manager, you will be an integral part of the Basware Customer Success division, focusing on our high-priority accounts. The primary objective of the Customer Success role is to deliver services that assist Basware clients in adopting, optimizing, and maximizing the advantages of their Basware solutions and...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Basware Temps pleinJob Overview As a Senior Customer Success Manager, you will play a pivotal role within the Basware Customer Success division, focusing on our most valued clients. The primary objective of Customer Success is to deliver services that facilitate the effective adoption, optimization, and enhancement of Basware's solutions and services by our clients. ...
-
Lead Client Success Strategist F/H
il y a 3 semaines
Paris, Île-de-France WeRecruit Temps pleinPosition Overview: We are looking for a Lead Client Success Strategist to cultivate and strengthen our vital client partnerships, facilitate client implementation, and nurture strategic alliances. This position requires delivering exceptional end-to-end service and acting as a dependable liaison for our clients.Key Responsibilities:Engage with clients to...
-
Customer Success Strategist
il y a 2 jours
Paris, Île-de-France Infotree Global Solutions Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Infotree Global Solutions. As a key member of our customer-facing team, you will be responsible for driving customer adoption and success across our Network Security portfolio.Key ResponsibilitiesClient Onboarding and Adoption: Lead the onboarding process for new...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Octopus Energy Temps pleinAbout Us: At Octopus Energy, we are dedicated to revolutionizing the energy sector through innovative technology and sustainable practices. Our mission is to create a smarter, more sustainable energy system that benefits everyone. We focus on optimizing renewable energy generation, enhancing grid intelligence, and enabling utilities to deliver exceptional...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Octopus Energy Temps pleinAbout Us: At Octopus Energy, we are on a mission to revolutionize the energy sector by creating a smart and sustainable energy ecosystem. Our innovative platform, Kraken, is designed to optimize renewable energy generation and enhance customer experiences across the globe.Your Role: As a Senior Customer Success Manager, you will play a pivotal role in...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Octopus Energy Temps pleinAbout Us: At Octopus Energy, we are at the forefront of revolutionizing the energy sector through technology. Our mission is to create a sustainable energy ecosystem that benefits everyone. We are dedicated to transforming the industry by optimizing renewable resources and enhancing customer experiences through our innovative platform, Kraken. Your Role: As...
-
Customer Success Strategist
il y a 2 jours
Paris 01 Louvre, Île-de-France Infotree Global Solutions Temps pleinAbout the Role:As a Senior Customer Success Manager at Infotree Global Solutions, you will play a critical part in driving customer adoption and expansion across a range of relationships. You will act as the primary point of contact for our customers, establishing strong relationships and providing guidance on security and business priorities.Key...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Pigment Temps pleinOur Journey Thus Far: Since our inception in 2019, Pigment has rapidly emerged as one of the leading SaaS enterprises globally. Our innovative product, a highly effective Enterprise Performance Management (EPM) platform, empowers organizations to meet their financial objectives by swiftly adapting to the ever-changing dynamics of their respective...
-
Lead Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Dataiku Temps pleinAbout DataikuAt Dataiku, we are at the forefront of the AI transformation, leading the charge in making data actionable and accessible since our inception in Paris in 2013. Our MissionWith a global team of over 1,000 professionals across 25 countries, we are dedicated to enabling organizations to integrate AI into their daily operations, from advanced...
-
Client Success Strategist
il y a 3 semaines
Paris, Île-de-France zeroG - AI in Aviation Temps pleinAbout the Role:As a Client Success Strategist, you will play a pivotal role in fostering relationships between our organization and our partners, particularly focusing on our French-speaking clientele. Your Responsibilities:- Collaborate with various departments including Partnerships, Solution Engineering, Product, Engineering, and Marketing to address...
-
Client Success Strategist
il y a 3 semaines
Paris, Île-de-France Salesforce Temps pleinTo ensure the optimal candidate experience, we recommend applying for a maximum of three positions within a 12-month period to avoid redundancy in applications. Job Category: Customer Success Position Overview: About Salesforce: At Salesforce, we are the Customer Company, shaping the future of business through AI, Data, and CRM. Our core values guide...
-
Senior Client Success Strategist
il y a 3 semaines
Paris, Île-de-France Basware Corporation Temps pleinPosition Overview: As a Senior Client Success Strategist, you will be an integral part of the Basware Customer Success division, concentrating on our high-priority accounts. Role Purpose: The primary objective of the Customer Success function is to deliver services that assist Basware clients in adopting, optimizing, and enhancing the advantages of their...
-
Customer Success Lead
il y a 3 semaines
Paris, Île-de-France SWEEP Temps pleinAbout the RoleSWEEP is seeking a Customer Success Lead to oversee our enterprise climate program software.Our platform integrates climate and ESG data across organizations to help reduce carbon footprints, enhance social and environmental outcomes, and generate audit-ready reports for effective sustainability initiatives.Key ResponsibilitiesManage a...
