Community Relations Specialist

Il y a 6 mois

Paris, France BlaBlaCar Temps plein

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the Italian market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.

**Your responsibilities**:

- Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

**Your qualifications**:

- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and Italian (Please send your CV in English)
- You fit with ourBlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment
- You have the ability to take ownership, be aligned with business priorities Nice to have: Proficiency in French**What we have to offer**:

- Full remote possible in the country of employment
- 4 additional weeks on top of legal maternity leaves
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- Annual budget for Sport & Cultural activities (180EUR reimbursed)

**Interested in joining the ride? Here is what the process looks like**:

- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
- a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.**Not sure yet?**

Check out our 100 reasons to join BlaBlaCar
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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