Account Manager Sell Out

il y a 3 semaines


Paris, France GlobalBlue_IT Temps plein

Main duties and responsibilities

o Delivery of sales targets

o Delivery of account specific contractual obligations and agreed activities at store level

o Improve merchants knowledge and expertise with our services

o Accurate account management delivering the Sell-out objectives:

- First / ongoing training
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion and action

o Action plans and store visits in line with company segmentation model

o Accurate use of CRM to plan, record and report account specific activity

Main KPI’s

o Turnover TFS, DCC

o TFS Refund Ratio

o DCC Hit Rate

Relates to / cooperates with

Main Function interactions:
o Sales Manager, Key Account Manager, Online Academy Manager, FE organization

Background and Education

o Proven sales capability

o 1-2 years experience with customer relationship or retail industry

o Intermediary English level, mainly reading or presenting training documents

Specific skills and knowledge

o Self motivated, customer focused and target driven

o Good interpersonal skills

o Good communication and training skills

o Ability to use creative solutions to solve problems

o Knowledge of MS Office products


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