Chinese Customer Care Representative
Il y a 4 mois
**Description entreprise**:
Polène est une maison de maroquinerie parisienne créée en 2016 par une sœur et deux frères. Inspiré par des créateurs comme Madeleine Vionnet, Mariano Fortuny ou Madame Grès, le travail du pli est régulièrement au cœur des collections pour sublimer la malléabilité du cuir et renforcer le côté sculptural des pièces. Des lignes organiques et épurées apportent élégance et douceur aux pièces de maroquinerie. Créateurs exigeants et passionnés par le savoir-faire d'excellence, ils valorisent l'artisanat à travers leurs collections réalisées à la main en Espagne.
**Description du poste**:
**Dedicated to our Chinese market, you will have to**:
- Contribute daily to establishing a bond of trust with our customers,
- Manage online orders, their modifications, the translation of their delivery addresses, their
shipments as well as their follow-ups.
- Provide advice and precise answers to customer requests through different brand channels (e
- mail, phone, Chat, Wechat, LittleRedBook ),
- Effectively resolve customer complaints, in direct contact with our carriers, our dispatch team
and our workshop.
**Profil recherché**:
Naturally empathetic, you are committed to responding to the various requests of demanding
customers.
- You have a perfect command of Mandarin Chinese and English (written and oral)
- You have excellent writing skills (traditionnal Chinese and English)
- You are motivated, reliable and rigorous.
- The practice of a third language is a plus.
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