Strategic Project Manager F/m/x

Il y a 7 mois

IssylesMoulineaux, France AccorCorpo Temps plein

Company Description
**We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry;**

With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital.

Our ambition: to offer personalized, memorable, and sustainable experiences.

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.

Here, your scope will have no boundaries, so **dare to impact on the world with us**

**Job Description**:
**Accor Tech & Digital, professions where intelligence is above all human **

**Here is where your greatest challenge awaits you**:
At Accor Contact Centers, we aim to create value for our hotels by engaging satisfied guests and by increasing revenues through our Reservation services. Our Contact Centers offer the possibility for our guests to book any hotel, anywhere, anytime, in the guest’s language of preference, all year round.

**Your mission**:

- Collaborate closely with the Global Premium Midscale Economy (PME) Care and Reservations VP to define and scope strategic projects, ensuring alignment with overall business objectives.
- Lead the planning, execution, and delivery of key projects such as implementing GenAI to augment contact center Agents and team members or redefining the value proposition of the Voice booking service.
- Monitor and report on project progress, managing timelines, budgets, and resources to ensure successful completion and desired impact.
- Coordinate cross-functional teams, fostering collaboration between internal departments and external partners to achieve project goals.
- Identify and mitigate risks, ensuring the smooth execution of projects and the timely resolution of issues.
- Contribute to the continuous improvement of project management practices and processes within the organization.

**Qualifications**:
**And you ?**
- ** Strategic Planner**: With at least 2 years experience in project management, you demonstrate the ability to plan and execute complex projects, aligning them with business strategies and objectives.
- ** Effective Communicator**: Skilled in clear and concise communication, able to articulate project goals, updates, and outcomes to stakeholders at all levels.
- ** Collaborative Leader**: Experienced in leading and motivating cross-functional teams, fostering a collaborative environment that encourages teamwork and collective problem-solving.
- ** Analytical Thinker**: Possess strong analytical and critical thinking skills, adept at identifying project needs, potential risks, and opportunities for improvement.
- ** Tech Savvy**: Have a keen interest in technology and innovation, especially in AI and digital solutions, and can integrate these into project strategies effectively.
- ** Adaptable and Resilient**: Comfortable navigating changes and uncertainties in a dynamic environment, demonstrating resilience and adaptability in managing evolving project scopes.
- ** Detail-Oriented**: Exhibit meticulous attention to detail in all aspects of project management, from planning to execution, ensuring high quality and precision in deliverables.

This role is crucial in supporting and driving strategic initiatives, offering an opportunity to make a significant impact on the organization's technological advancement and service enhancement.

Additional Information
**Accor dares to impact**:

- **the world**
- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
- On the tech side, we are committed to reducing the impact of digital technology across all our projects.
- **your carreer**
- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
- **Specifically, at the Digital & Business Factory**
- Expanded remote work and no meetings on Wednesday afternoons,
- Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications

**and also,**
- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
- ALL Heartists Program: Unforget

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