Exams Coordinator

Exams Coordinator

**Date**:22 Jan 2024

**Location**: Paris, European Union, FR

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Country**: France
**Department**: Country/Cluster Operations
**Contract type**:CDI
**Duration**: permanent contract

**Role Purpose**:
The purpose of this role is to deliver efficient, effective operational co-ordination and delivery of Exams (planning, scheduling, logistics test day or post-test services) at the right cost and customer experience and to support continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems within the Exams unit. The role will adhere to agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
Depending on the operational needs of the department you will be required to deliver some of the duties listed below to support the Exams department business. The duties listed hereafter are non-exhaustive and can evolve depending on the operational needs encountered in the Exams department.

**Challenges & Accountabilities**

Test Day staff coordination and deployment
- Coordinate the deployment of the right mix and profile of Examiners and Venue Staff for efficient Test Day delivery using BOSS and other relevant systems.
- Coordinate the Test Day Staff work, travel and leave hours reconciliation for payment of venue staff and examiners and Test Day staff utilization records.
- Coordinate in collaboration with business processing colleagues the preparation of Test Day Staff travel claims
- Participate in the recruitment and management of Examiners and Venue Staff

Risk & compliance
- Ensures adherence to Business Assurance standards
- Provides support and reporting for audits and performance reviews.
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Analysis & reporting
- Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Exams delivery
- Translate the agreed demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency
- Coordinate rolling 18-month single plan for all products down to Test Day
- Resource and book appropriate Test Day venues using BOSS and other relevant systems
- Coordinate the safe storing and handling of confidential materials in accordance with compliance standards during the multiple exchanges in country. This includes movement and activities related to the primary storage area known as the Confidential

Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day
- Oversee Test Day activities including preparation (stationery, uniforms, banners, IT equipment)
- Ensure timely scanning and submitting of exam papers to meet requirements for marking, processing tests results and other related post-test day activities.

Business support
- Co-ordinate and escalate where required, risks or issue resolution, including co-ordination of customer communication directly or through customer services
- Coordinate service delivered to B2B Customers with their registration entries, operations, system and technical issues and report issues and resolutions to the Business Development and Account Relationship functions in country
- Support the delivery of our exams operations at B2B test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to
- Support the transition of B2B Customers to computer-based testing for some of our products

Line management and leadership
- Manage the performance of a small team, to ensure high quality service delivery is maintained at all times

**Other requirements**
- Tasks and coordinates others (e.g. third-party suppliers, external partners and internal colleagues) to complete activities in ac