Exams Coordinator 1

il y a 2 semaines

Paris, France British Council Temps plein

Exams Coordinator 1

**Date**:29 Jun 2023

**Location**: Paris, European Union, FR

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Exams Coordinator**

**Role Purpose**

The purpose of this role is to deliver efficient, effective operational co-ordination and delivery of Exams (planning, scheduling, logistics test day or post-test services) at the right cost and customer experience and to support continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems within the Exams unit. The role will adhere to agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.

Depending on the operational needs of the department you will be required to deliver some of the duties listed below to support the Exams department business. The duties listed hereafter are non-exhaustive and can evolve depending on the operational needs encountered in the Exams department.

Your duties can include among other requirements the below mentioned work areas.

**Main opportunities and challenges for this role**:

- Drive right behaviours in the team towards greater awareness related to maintaining confidentiality of sensitive exam related materials
- Implement improvement actions in the distribution and logistics of handling confidential materials

**Main accountabilities but not limited to the following**:
**Test Day staff coordination and deployment**
- Coordinate the deployment of the right mix and profile of Examiners and Venue Staff for efficient Test Day delivery using BOSS and other relevant systems
- Coordinate the Test Day Staff work reconciliation and payment of venue staff and examiners
- Participate in the recruitment and management of Examiners and Venue Staff

**Exams delivery**
- Translate the agreed demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency
- Coordinate rolling 18-month single plan for all products down to Test Day
- Resource and book appropriate Test Day venues using BOSS and other relevant systems
- Coordinate the safe storing and handling of confidential materials in accordance with compliance standards during the multiple exchanges in country. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day
- Oversee Test Day activities including preparation (stationery, uniforms, banners, IT equipment)
- Ensure timely scanning and submitting of exam papers to meet requirements for marking, processing tests results and other related post-test day activities.

**Business support**
- Co-ordinate and escalate where required, risks or issue resolution, including co-ordination of customer communication directly or through customer services
- Coordinate service delivered to B2B Customers with their registration entries, operations, system and technical issues and report issues and resolutions to the Business Development and Account Relationship functions in country
- Support the delivery of our exams operations at B2B test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to
- Support the transition of B2B Customers to computer-based testing for some of our products

**Line management and leadership**
- Manage the performance of a small team, to ensure high quality service delivery is

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