Solution Engineer

il y a 3 semaines


Paris, France Shippeo Temps plein

Company Description

Founded in 2014, Shippeo is a French SaaS company leading the European market in helping shippers and logistics companies track their freight shipments in real-time to improve visibility throughout their end-to-end supply chains.

Relied on by global brands including Carrefour, Total, Schneider Electric, Faurecia, ThyssenKrupp, Saint-Gobain and Eckes Granini, Shippeo's platform helps customers track more than 10 million shipments per year across 70 countries.

Having already raised €71 million in funding, Shippeo is growing rapidly. The team has more than doubled in size to 160 within 2020 and the scaling will continue throughout 2021. Our team of Shippians comprises 27 different nationalities, speaking a total of 29 languages.

**Job Description**:
**Reporting to the Head of support and knowledge management and part of a team of 4 other solution engineers, your main duties will be**:

- Deliver a world-class solution engineering support following our international growth and expansion accordingly to our SLAs
- Own incident communication during outages/incidents, providing our internal teams and external partners with info that we’re getting first-hand from our tech teams
- Work with 3rd parties on solving any connectivity issues between information systems that shippeo connects with
- Improve current processes and develop new ones with other departments (Tech/product/integration and ops) to increase efficiency and reactivity
- Contribute to our documentation and knowledge initiatives for a variety of technologies

**Qualifications**:
**You are our next Shippian if you**:

- Extensive experience working with APIs and databases
- A 1 to 3 years experience as Support N2/ Solution Engineer in a SaaS provider organisation
- Amazing communication skills and comfortable on interacting with tech/product, CSM teams and customers
- Fluency in English is mandatory for this role & another European language is a plus
- You already worked in a global scale and a 24/7 support environment

Additional Information
**We have 4 values at Shippeo that are embodied by each Shippian**:

- Ambition - Do not give up any challenge for Shippeo to become a global leader
- Commitment - To be demanding in order to achieve exceptional customer satisfaction
- Team Spirit - Foster teamwork with respect in a relaxed atmosphere
- Simplicity - Stay simple in our behavior and solutions

**What we offer**:

- Perfect timing to join Shippeo as we’re experiencing global fast growth
- An entrepreneurial environment with a lot of autonomy and responsibilities
- A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people


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