Operations Assistant

il y a 4 jours

Paris, France ZURU Temps plein

ZURU France is looking for a multitasker to support our FMCG business operations in France.
You'd be coordinating between our international teams and retailers in France ensuring smooth communication and customer support. This is a fixed-term contract for 5 months from April - August.

The main job duties include
1. Support business relation with Carrefour, and other customers:
Answer all customer enquiries about orders, deliveries, logistics,
Take part in meetings with customers, provide follow-ups and feedback on any issues that might affect the business
2. Support and maintain the business relation with the supplier, the ATM factory,
a) Mediate the communication between ATM and our customers, any order issues, logistics issues that are raised by ATM to the assistant, that will communicate with the customers,
b) And the other way around: any issues that are raised by customer are communicated to ATM by the assistant. (Our customers never communicate directly with the factory, and the factory never communicates directly with our customers on issues)
3.Support the management in their day-to-day communication with the customers and ATM-the supplier, even though some customers and ATM representatives speak English, it is not the case for all of them, and most of the time they will be more comfortable communicating in French
4.Handle orders received from Carrefour, that need to be processed and sent to ATM
Receiving and approving the orders from Carrefour
Sending the order to our supplier (ATM)
Following the order until shipment
Order verification, orders need to be compliant with ATM specifications, if orders are not compliant, the assistant will contact the supply clerk responsible for the order, to ask for the modifications

b) Keeping an eye on the modifications that might be sent by the customers’ supply clerk, and forwarding them to ATM
c)Answering any ATM inquiries regarding the orders, or Carrefour inquiries
5. Shipment supervision, answering any inquiries on shipments, shipment delays
6. Link with logistics partners, ATM and the transport supplier in order to optimize and control the activities, also supervising that transport is optimised
7. Maintain a complete and up to date database of orders
8. Invoicing the customer (Carrefour)and account reconciliation in SAP
9.Preparing the payment request of supplier (ATM) in SAP
10. Support China team in the process of checking the invoices received from suppliers, cross-checking with the order database, asking for clarifications to suppliers
**Desired Skills & Experience**
- 1+ years of experience in admin, operations or customer care roles.
- Excellent communication and interpersonal skills
- Knowledge of SAP or other ERP system
- Exceptional communication skills in French and English
- Excellent proficiency in MS Office including Excel & PowerPoint
- Willing to join a fast-paced and growing company.
- Ability to work well under pressure and meet deadlines on time.
- Self-discipline, able to work effectively remotely, when required.

About ZURU Edge

ZURU Edge is an award-winning company that designs, develops, manufactures and markets new generation brands to better serve modern consumers. Moving with the energy, direction and pace of today’s world, ZURU Edge is disrupting stale categories and leading them into the 21st century by creating brands driven by purpose, innovation and data.

Part of the ZURU Group, we are on a quest to reimagine tomorrow from A to Z. Founded in 2003, ZURU has rapidly grown and now spans three core divisions⁠—toys, consumer goods and construction. With over 5,000 team members in over 30 global locations, ZURU is perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world.

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