Technical Support with French and English in

Il y a 2 mois


Paris, France Sutherland Global Services Bulgaria EOOD Temps plein

** RELOCATION to Bulgaria is required **

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Overview:
**Responsibilities**:
Support, configure and troubleshoot security-related hardware and software.
Provide daily technical support and customer services for business clients.
Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.

**Requirements**:
Very good communication skills in French and English : written, verbal, and listening.
Experience and/or knowledge in a technical support is necessary.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operation systems, (incl. Microsoft suite)

We offer:
Attractive salary + extra bonuses
Entirely work from home
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
Rewards and recognition programs
Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Team Building activities
21 days annual paid leave
Referral program bonuses

**Relocation package includes - Flight Cost assistance & Initial Setup Support in Hotel**

Work Location: One location


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