Support Specialist

Il y a 2 mois


Paris, France Yext Temps plein

At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices.

As a** Support Specialist**, you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow.

**What You'll Do**
- Be the passionate face and voice of our brand, enriching customer relationships with Yext
- Develop ticket management strategies and ensure alignment to the SLA
- Provide platform configuration and data management services to our clients and partners
- Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers, raising bugs to internal Yext teams
- Identify and surface trending customer/product issues, drive UI/UX improvements and new functionality by surfacing client feedback to Product with a focus on potential solutions
- Help improve efficiency by creating Macros for repeat requests and contributing to new articles on the Help Center.
- Specialise in a product or a feature and become a Subject Matter Expert by attending training sessions and documenting new features and behaviours
- Work multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service, and ensure we are exceeding client expectations - every time
- Ideate, build, and scale new ways of thinking about the value we are bringing to clients as well as our internal operational efficiency.
- Serve as a mentor/coach to more junior members of the Technical Support team, including interns
- Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
- Be a client-facing representative of Yext and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented approach

**What You Have**
- BA/BS degree or similar college-level Education or relative Work Experience
- 1+ years of professional work experience, ideally in a customer support/contact centre environment
- Ability to speak and write in English and French fluently and idiomatically
- French or Italian speaking and writing skills are a plus
- Strong proficiency in Excel, SQL is a plus
- Knowledge of ZenDesk
- Strong problem-solving orientation
- Proficient in data analysis and manipulation
- Diligent, organised, process-driven
- The ability to think creatively about, analyse, and understand complicated and abstract ideas, working with a solutions-oriented mentality to solve issues.
- A knack for synthesising technical concepts into digestible bits of information and effectively conveying this information to others
- Outstanding and effective interpersonal skills; along with a solid ability to communicate complex issues internally, across departments, and to our Enterprise clients
- Customer-facing experience preferred (retail, hospitality, online support, etc.)
- Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others
- Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills
- Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
- Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures
- Ability to work 40 hours/week and overtime as needed.

LI-GL1



  • Paris, France Ecolab Temps plein

    **Job description** Within the Food & Beverage division of Ecolab France, we are looking for a new Technical Excellence Specialist to support the Food & Protein market. The local team provides solutions to the Food & Beverage manufacturers in France in relation with hygiene to help them addressing the biggest challenges and supporting the achievement of...

  • IT Support Specialist

    il y a 3 semaines


    Paris, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Conde-Sur-Noireau), France for Full-time with Long-term position. **Location**: Conde-Sur-Noireau Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party...

  • IT Support Specialist

    il y a 2 semaines


    Paris, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Paris), France for Fulltime position with long term contract. **Location**: (Paris), France Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors...


  • Paris, France Presta-Coach Temps plein

    **Presta-Coach recrute en CDI**: Spécialiste Support Clinique IDF + NORD FRANCE (Domaine du Sommeil) **À propos de l'entreprise**: C’est un leader mondial des tests d'apnée du sommeil à domicile avec le dispositif WatchPAT® et de la gestion des parcours de soins numériques basés sur le Cloud avec zzzPAT et CloudPAT, avec plus de 35 % de part de...


  • Paris 9e, France Sourcemap Temps plein

    La fonction de Support Specialist nécessite un contact direct avec les utilisateurs de la plateforme Sourcemap, afin de les guider dans leur processus d’inscription et d'utilisation de l’outil mis à leur disposition. La fonction de Support Specialist suppose la réalisation des missions suivantes: - Résolution des problèmes : répondre aux demandes...

  • Product Support Specialist

    il y a 3 semaines


    Paris, France Yes We Hack Temps plein

    **YesWeHack** est aujourd’hui la première plateforme européenne de Bug Bounty, présente en France à Paris, Rennes et Rouen, mais également à l’international en Asie à Singapour. **Job description**: En tant que **Product Support Specialist**, vous êtes chargé de qualifier et répondre aux demandes des utilisateurs sur une grande variété de...

  • IT Support Specialist

    il y a 3 semaines


    Paris, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (2 rue Paul Cézanne), France for a Full-time with Long-term position. **Location**: France ,2 rue Paul Cézanne Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with...

  • IT Support Specialist

    il y a 6 jours


    Paris, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist France. Now we need an On-site IT Support Specialist (Backfill) in (Paris), France for a Full-time with Long-term position. **Location**: 4 Rue Paul Lafargue Paris Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third...


  • Paris, France Presta-Coach Temps plein

    Presta-Coach recrute en CDI: **Spécialiste Support Clinique IDF + NORD FRANCE (Domaine du Sommeil)** **À propos de l'entreprise** : C’est un leader mondial des tests d'apnée du sommeil à domicile avec le dispositif WatchPAT® et de la gestion des parcours de soins numériques basés sur le Cloud avec zzzPAT et CloudPAT, avec plus de 35 % de part de...


  • Paris, France Presta-Coach Temps plein

    Presta-Coach recrute en CDI: **Spécialiste Support Clinique IDF + NORD FRANCE (Domaine du Sommeil)** **À propos de l'entreprise** : C’est un leader mondial des tests d'apnée du sommeil à domicile avec le dispositif WatchPAT® et de la gestion des parcours de soins numériques basés sur le Cloud avec zzzPAT et CloudPAT, avec plus de 35 % de part de...


  • Paris, France Vaisala Temps plein

    Nos solutions VAISALA contribuent à la vie des sociétés et des personnes dans plus de 150 pays et peuvent même être présent dans l’espace. Avec nos innovations technologiques pour mesurer les conditions météorologiques, environnementales et industrielles, nous avons un rôle clé dans la résolution des grands défis sociaux et environnementaux de...

  • IT Support Specialist

    il y a 1 semaine


    Paris 13e, France BCIC Swiss Limited Temps plein

    BCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Paris), France for Fulltime position with long term contract. **Location**: (Paris), France Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors...


  • Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Customer Support Specialist

    il y a 2 semaines


    Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...


  • Paris, France Sourcemap Temps plein

    **Title**: Mandarin-Support Specialist **Reports to**: Engagement and Support Manager **About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and...


  • Paris, France Sourcemap Temps plein

    **Title**: Turkish-Support Specialist **Reports to**: Engagement and Support Manager **About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and...

  • IT Support Specialist

    il y a 1 mois


    Paris, France VILEBREQUIN Temps plein

    Premier point de contact des utilisateurs souhaitant obtenir une assistante technique - Périmètre: Bureaux et boutiques en Europe et en Asie (90% des missions sont effectuées à distance du bureau de Paris, mais quelques déplacements sont à prévoir) - S’assurer que la sécurité de l’information fait partie intégrante de l’environnement IT et...

  • Tier 1 - Support Specialist

    il y a 3 semaines


    Paris, France Odaseva Temps plein

    **Your Role** We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team. As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience. You will have the opportunity to work...


  • Paris, France FM Global Temps plein

    **Overview**: **FM Global** is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering...

  • IT Support Specialist

    il y a 2 semaines


    Paris, France Convelio Temps plein

    **\uD83C\uDFA8 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time...