Field Service Engineer
Il y a 4 mois
**Join the Future of Electric Mobility with CIRCONTROL as a Field Service Engineer in France**
Are you passionate about electric mobility? Do you want to be part of a booming industry with a promising future? If so, this opportunity is tailor-made for you
About us: Founded in 1997, **CIRCONTROL** is a technology company that consistently embraces innovation. Initially focused on software development, we gradually expanded our services to offer mobility solutions, particularly in EV charging and efficient parking. Today, we are one of the leading companies in the EV charging industry with a strong presence in more than 50 countries, particularly in Europe.
**CIRCONTROL **is a trailblazer in smart charging solutions for electric vehicles and innovative parking solutions. To support our rapid growth in the electric mobility sector, we are seeking a dynamic Field Service Engineer to join our French division.
Your Mission will be...
Your primary goal will be to_ _carry out preventive and corrective maintenance remotely and on-site following the guidelines set by the After Sales Manager, ensuring that the products sold or installed at the client's premises operate correctly. Your responsibilities will include:
- Opening and managing customer service tickets.
- Conducting remote diagnostics and occasionally on-site interventions.
- Providing remote support (and occasionally on-site) during customer service activations.
- Processing standard exchanges and sending spare parts on relevant matters.
- Supporting our internal processes, documentation, and manufacturer software.
- Monitoring ongoing or completed actions (dedicated tracking software an CRM), sending and returning spare parts (RMA).
- Participating in and facilitating training sessions in France and at the headquarters in Barcelona.
- Generating reports and raising alerts to management as needed.
Benefits and Perks:
- Work in a dynamic international team alongside experts at all levels.
- Join an independent company with solid financial stability.
- Enjoy considerable autonomy with recognition from management.
- Contribute to writing **CIRCONTROL**’s success story in France.
- Partial remote work possible.
- Permanent contract (CDI).
- Free Friday afternoons from 2 pm.
- Company PHEV car.
- Competitive salary based on profile and experience.
**Profile and Skills**:
- Technical background in Electrical, Electronic, IT studies.
- +2 years of experience in a similar role
- Experience in the field of e-mobility would be ideal (Training in IRVE P1, P2, P3, and MA1 would be highly appreciated)
- Native French speaker and proficient in English (Spanish would be a plus)
- Proficient in Microsoft Office suite, CRM, and reporting capabilities
- Hands-on temperament with the ability to take initiative independently and a strong client focus.
- Willingness to travel within France (driver’s license required) and occasionally to the headquarters in Barcelona.
- Location: Velizy-Villacoublay, with partial remote work possible.
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