Onsite

Il y a 5 mois

FontenayauxRoses, France ICAPE GROUP Temps plein

Indefinite
- Full time
- 92260, FRANCE - Fontenay-aux-Roses, Ile de France, France

To strengthen our teams, we are looking for an **Customer Service Assistant Internship **(F/M) for our PCB business, to work at our Head office in Fontenay-aux-Roses (92).

You will be a key contributor to our sales team's success and customer satisfaction.

**RESPONSIBILITIES**

As part of a sales team you will be responsible for the following tasks:

- Process orders in our SAP system and follow them up
- Monitor the order book (Pull In & Push Out)
- Keep customers informed and alert them in advance of any change
- Receive orders, process them and send them back to each customer on time
- Prepare shipping documents (delivery notice and invoices)
- Communicate with internal sales
- Actor of logistics efficiencies (transport, warehousing)
- Interface with our office in China
- Able to analyse the non-performance with factual data Coordination with the Customer Service teams, sales representatives and customers, in an international context

**QUALIFICATIONS**
- International Business or Sales Administration degree preferred, and a successful experience in the commercial or Sales Administration /Customer Service field
- You are fluent in English and French (oral and written required)
- Knowing the ERP SAP is a plus
- Your listening skills are great (towards customers, colleagues), you are empathetic
- You like all technical aspects
- You know how to work autonomously and as part of a small team
- You are able to deal with cross-functional and international relations, in a multicultural company
- You are reactive and know how to find relevant solutions
- You are also proactive, determined and persevering, with good interpersonal skills and team spirit
- You can handle several projects while managing priorities Highly customer-oriented and a friendly contact towards customers and colleagues

**What ICAPE GROUP can offer**:

- Challenging projects in dynamic collaborative team
- Great promotional opportunities. We encourage internal promotion, whenever possible; international mobility

**SALARY**
- Based on profile and experience: show us what you can do

**POSITION**
- Permanent contract, full time
- Position open to disabled workers

**LOCATION**
- Fontenay-aux-Roses (92), FRANCE
- Possibility of working partly remotely

**ICAPE Group** is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than +60 countries, +3650 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with 650 skilled employees.
- Indefinite
- Full time
- 92260, FRANCE - Fontenay-aux-Roses, Ile de France, France

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