Cdi - Customer Support Executive

il y a 4 semaines

Courbevoie, France Axialys Temps plein

**Customer Support Executive**
CDI à Courbevoie 92 (proximité de La Défense)

Axialys est une société techno, labellisée **FrenchTech**, qui édite une **suite logicielle Saas** et s’est

donnée pour mission la **digitalisation** des usages de la téléphonie aux sein des Entreprises. Opérateur

télécom et spécialiste des flux Voix, Axialys est reconnue comme acteur **leader de la téléphonie dans**

**le cloud**, à la pointe de l’innovation et particulièrement **customer centric**. La suite Saas d’Axialys

adresse les usages et besoins pour l’administratif, les équipes support/Relation Clients et les équipes

commerciales. Les organisations qui lui font confiance sont des acteurs de référence dans de nombreux

secteurs d’activité tels que le Retail (Franprix-LeaderPrice, Galeries Lafayette, Etam), le Tourisme

(VoyagePrivé, KaravelPromovacances, VeryChic), l’Industrie (Veolia, Arcelor Mittal) le eBusiness

(Meetic, VideDressing) le Transport (DPD, Getaround), etc.

Axialys opère près de 250 millions de communications par an et **son ARR connaît une croissance de**

**plus de 40% par an** depuis cinq ans, grâce à des équipes volontaires et en perpétuelle recherche de

progrès.

Dans le cadre de son développement et de la croissance de son activité, Axialys cherche à renforcer

son équipe en recrutant un.e Customer Support Executive.

**Nos Valeurs**

Selon un grand capitaine d’industrie **_« Les entreprises qui réussissent sont celles qui ont une âme. »_**

Or chez Axialys, nous avons la prétention de croire que nous avons une âme et des valeurs qui la

composent. Et dans un environnement aussit compétitif qu’est celui de la Téléphonie Cloud et de la

Relation Client, nos valeurs nous permettent de nous différencier. Elles sont au nombre de quatre:
1. No Pleasure, No Business

2. Grow up or Go Home

3. Personal Commitment, Team Play

4. For Customers with love

Leur présentation est accessible ici.

**Customer Support Executive**
CDI à Courbevoie 92 (proximité de La Défense)

**Vos missions**

Au sein de l’équipe Customer Success (3 personnes, moyenne d’âge 28-30 ans) vous travaillerez en
toute autonomie au support de nos clients dans un contexte de besoin d’assistance et de problèmes
apparents à régler et dans des situation plus ou urgentes.

Vous aurez principalement en charge:

- Maitriser parfaitement note suite Saas et comprendre les usages clients,
- qualifier les tickets clients et s’assurer de leurs bon niveau de priorisation,
- diagnostiquer les problèmes clients à partir d'outils mis à votre disposition,
- résoudre les problèmes clients et les escalader aux équipes IT le cas échéant,
- assurer la liaison entre les clients et l’IT,
- remonter les anomalies aux équipes Produit et IT,
- Participer d’une manière globale au Customer Success d’Axialys, en le plaçant au centre d vos

priorités dans toutes situation.

Vous reporterez directement au Head of Customer Success, et serez en interaction permanente avec

les équipes IT, Business et Produit.

**Votre Profil**

De formation minimum Bac +2, vous parlez un anglais courant et avez au moins 3 ans d’expérience
dans l’IT et/ou la Relation Clients. Vous avez une certaine appétence pour la technique et êtes
animé.e par le contact humain. Vous êtes un.e « problem solver » et aimez vous impliquer auprès du
client.
partager nos after work

**Les plus chez Axialys **
- Confiance, autonomie et marge d’action importantes,
- Salle de sport,
- Cabines de douches,
- Salles de sieste pour le bien-être et l’efficacité intellectuelle,
- Les apéros du Vendredi soirjuste pour le plaisir de prendre du temps entre nous,
- L’arcade de jeux des années 80/90, pour les nostalgiques,
- Des locaux très spacieux et confortables.

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