Customer Service Advisor
il y a 1 semaine
**Description de l'entreprise**:
**Description du poste**:
Talents ADV SUPPLY, cabinet de recrutement spécialisé dans les métiers de l'ADV, du Transport, de la Logistique et la Supply Chain, recrute pour son client un Customer Service Advisor H/F.
Sous la direction du Manager Service Clients vous aurez pour principales missions:
- Assurer les relations commerciales avec vos clients
- Saisir, contrôler et confirmer les commandes en respectant les fenêtres d'achat émanant du « Demand Planning »
- Activer les réassorts, reliquats, cadencements
- Analyser les ventes, suivre l'état des stocks, effectuer des simulations.
- Suivre les livraisons et expéditions
- Gérer les retours, litiges, SAV
- Assurer le respect des procédures
- Apporter des réponses rapides et précises aux demandes clients
- Gérer tous les aspects du processus Commande/Livraison/facturation/règlement
- Assurer une proximité et une aide à l'équipe commerciale, et savoir interagir avec tous les départements (Sales, Finance, Marketing, IT etc)
**Description du profil**:
Vous avez déjà une expérience similaire d'au moins 2 ans au sein d'un environnement service client ou gestion commerciale (ADV/SAV), idéalement dans la distribution d'articles de Sport, de Mode, chaussures, têxtile, accessoires.
Vous maîtrisez impérativement les outils informatiques : Excel (Recherche V, Tableaux Croisés Dynamiques), Outlook, Word
Vous savez faire preuve d'autonomie, d'esprit d'initiative et vous possédez un sens des responsabilités développé.
Vous avez un goût prononcé et une aisance avec les chiffres.
Qualités relationnelles, écoute, disponibilité, esprit d'équipe seront vos atouts pour réussir.
Anglais courant impératif
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