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Customer Success Manager en apprentissage
Il y a 3 mois
ALTERNANCE - Customer Success Manager F/H
Vos missions :
Rattaché.e au directeur du développement de chez Study Advisor, vos missions en tant que Customer Success Manager seront les suivantes :
- Onboarder nos nouveaux clients : rendre l’expérience la plus agréable et efficace possible en les accompagnant dans la prise en main de notre plateforme
- Garantir une mise en œuvre fluide de la plateforme
- Répondre aux demandes/retours des clients
- Suivre et optimiser la bonne livraison des crédits/leads transmis à chacun de nos clients
- Surveiller la satisfaction et la performance clients
- Identifier les opportunités de développement permettant d’améliorer les résultats
A propos de vous
De formation supérieure Bac+5 en commercial, relation client, gestion de projet ou ingénieur.
Vous êtes reconnu.e pour votre rigueur, organisation, réactivité, sens de l’écoute et votre sens du service.
Dôté.e d’une bonne expression écrite et orale, vous êtes à l’aise au téléphone