Operation Manager

Il y a 3 mois

Lyon, France Relyens Temps plein

Relyens est le **Groupe mutualiste européen de référence en Assurance et Management des risques **spécialiste des acteurs du soin (hôpitaux, cliniques, Ehpad, professionnels de santé ) et des territoires (régions, mairies, élus locaux, centres de gestion ).

Pour sécuriser leur activité et garantir la qualité des services délivrés aux patients et citoyens, nous les accompagnons dans la maîtrise des risques liés à la délivrance du soin, à la gestion du capital humain ou à la cybersécurité. Nous déployons une approche globale et unique combinant des solutions de pilotage, de prévention des risques et d’assurance.

Créé à Lyon il y a près de 100 ans par et pour des hospitaliers, **Relyens est Entreprise à Mission depuis 2021**.

« _Agir et innover, aux côtés de celles et ceux qui œuvrent à l’intérêt général, pour construire un monde de confiance_.», telle est la raison d’être qui anime nos 1100 collaborateurs en France, en Espagne, en Italie et en Allemagne. À votre tour, rejoignez-nous et impliquons-nous ensemble pour ceux qui s’engagent.

Pour en savoir plus, rendez-vous sur Relyens.eu

**Relyens recrute un OPERATION MANAGER F/H dans le cadre d'un CDI, basé à Lyon.**

**Mission générale**
- Soutenir et améliorer le processus décisionnel interne pour le Centre d'activité Risques RH en concevant et en analysant des tableaux de bord, reporting et indicateurs pour accompagner le pilotage opérationnel et technique,
- Optimiser et rationaliser les pratiques en coordonnant les différents projets et initiatives internes impactant,
- Contribuer activement à des projets et activités transverses Groupe en coopération avec les Operations Managers des autres Business unit / Centre d'activités pour la bonne déclinaison de la stratégie et des enjeux du groupe.

**Activités principales**
- Accompagner les managers dans le pilotage de leurs activités avec la construction d’indicateurs adaptés,
- Etre le porteur de toutes les initiatives et demandes liées aux projets de construction et de développement de tableaux de bords pour le suivi des performances opérationnelles et techniques du portefeuille d'assurance,
- Concevoir, faire vivre et mettre à disposition avec le bon niveau d’explication les reporting & analyses qui serviront de base aux utilisateurs (managers, direction opérationnelle, direction générale,), en assurant un dialogue constant avec la souscription, la gestion des sinistres, les actuaires etc ,
- Analyser les résultats avec les métiers et définir ensemble un plan d’actions d’amélioration continue,
- Coordonner avec l’ensemble des métiers les projets et initiatives ayant un impact sur les processus d'assurance (techniques et/ou opérationnels) et les outils de gestion (évolutions, changements,),
- Améliorer et réviser les processus d'assurance en pleine cohérence avec les objectifs et les besoins des fonctions techniques internes (au niveau de la Business unit et du groupe) et en cohérence avec les initiatives, activités et projets portés par les fonctions supports (Informatique, Contrôle Interne, Contrôle financier,).
- Partager et diffuser les bonnes pratiques.

**Votre profil**

De formation supérieure, vous disposez d’ une expérience significative sur un poste similaire. Une bonne connaissance de l'environnement assuranciel est indispensable.

Vous maitrisez parfaitement Power BI et Excel.

Rigoureux(se), organisé(e), autonome, vous êtes doté(e) d’un bon esprit d’analyse et de synthèse.

Enfin, vous savez faire preuve de pédagogie.

Prêt(e) à embarquer dans l'aventure Relyens ? Vous débuterez en échangeant avec (à compléter), notre spécialiste du recrutement, suivi d'une rencontre avec (nom du manager et fonction à compléter).

Au cours de cette aventure, vous serez amené(e) à réaliser un questionnaire de personnalité.

Vous aurez également l'occasion de pouvoir échanger avec un membre de l'équipe.

Notre processus de recrutement est hybride, mixant des entretiens en visioconférence et en présentiel.

**Relyens est un Groupe handi-accueillant et handi-bienveillant. Tous nos postes sont ouverts aux personnes en situation de handicap.

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